IT Support Technician

The opportunity Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated IT Support Technician to join our team in our Regina office. In this role, you will report to the Operations Manager in Saskatchewan/Manitoba with functional reporting responsibilities to the Director of Information Technology or designate. You will provide responsive, effective, and client-focused technical support to the Saskatchewan/Manitoba operations and the Associated Engineering Group of Companies.

The IT Support Technician serves as a primary, hands-on support resource across the organization and its various business units and locations. The position collaborates with the Service Desk Coordinator, other IT Support Technicians, IT System Administrators, technology vendors, and designated software owners to resolve technical issues, coordinate equipment purchases and renewals, support new employees, maintain documentation, and contribute to technology planning and budgeting.

What We Offer

• Market competitive salaries, with annual reviews

• Matching company pension program, increasing over time

• Comprehensive benefits including:

• Health/dental/vision coverage

• Fitness allowance

• Employee and family assistance programs

• Mental health supports

• Paid time off so that you can recharge including:

• Generous paid vacation

• Paid office closure over December holiday break

• Industry leading paid sick time

• Maternity/paternity leave top up program

• Ongoing support for your professional development and growth

• Active Young Professional group

• Formal mentoring programs

• Paid professional development hours

• Capacity building seminars

• Engineer In Training programs

• Opportunities to participate in social club activities and events

• Company-wide social events

• Regular lunch-and-learns

• Community volunteer opportunities

What You’ll Do

• Provide timely, professional, and client-focused end-user technical support to employees, while monitoring and managing the Corporate IT Service Desk queue
• Provide computer setup and new hire support each week for upcoming new employees, transfers, role changes, and other onboarding requirements
• Assist employees with their user accounts, including password resets, account lockouts, authentication problems, and approved access requests
• Manage smartphones and related mobile services
• Maintain an accurate inventory of IT Assets and record of equipment lifecycles
• Manage the purchasing of IT equipment through approved corporate vendors and purchasing processes
• Assist in developing and maintaining the regional IT capital budget
• Work with the procurement team and other designated stakeholders to support software license renewals
• Provide remote and on-site IT support for the branch offices in your area of responsibility
• Provide local, hands-on assistance to IT System Administrators and Corporate IT Operations personnel
• Assist in creating, reviewing, and maintaining IT administration documentation Follow corporate IT, cybersecurity, privacy, acceptable-use, procurement, records management, and asset management policies

Does this sound like you?

• A post-secondary diploma or degree from an accredited university, college, or technical institution in a related technology discipline is preferred
• An equivalent combination of education, technical training, certifications, and directly related experience may be considered
• A minimum of 3-5 years of experience providing end-user IT support including setting up and deploying computers within a standardized corporate environment
• Experience using an ITIL-oriented service desk or IT service management platform
• Experience with IT asset tracking, software licensing, vendor purchasing, and basic budget management is an asset
• Advanced proficiency in Microsoft Windows support and troubleshooting including Microsoft Teams
• Working knowledge of Active Directory, Microsoft Entra ID, and Microsoft 365 applications and services
• Strong desktop and laptop hardware troubleshooting skills including smartphones and mobile services
• Working knowledge of TCP/IP and endpoint network troubleshooting
• Understanding of identity, access, endpoint security, data protection, and secure equipment disposal practices
• Ability to create clear technical procedures, support notes, and knowledge articles

About Us At Associated Engineering, we’re passionate about not only the work we do but the communities we live and work in. Which is why sustainability is at the heart of everything we do. As a carbon neutral company since 2009, we help shape resilient and sustainable communities across Canada.

As a Platinum Member of Canada’s Best Managed Companies since 2008, we take pride in nurturing a workplace where people thrive. We are an employer of choice providing our people with a supportive, collaborative, engaging and dynamic place to build a career, while bringing inspiration and innovation to our work.

Our Company Culture Is Shaped By

• Growth and development of our employees – chart your career course, whatever stage you are at!
• A broad variety of meaningful work that supports local communities – we are a medium-sized company working on significant projects, helping to shape communities!
• We care, we commit, we create – our promise to both clients and each other!

What’s next? Ready to make an impact? Join a company that values your ideas, invests in your growth, and empowers you to shape the future. Apply today!

Want more information?

• Check out what a day at Associated Engineering looks like via LinkedIn
• Our Environmental, Social and Governance Report