IT Support Technician

Canada Computers & Electronics is a retailer of personal computers, IT and components, and consumer electronics. We strive to provide customers with the best products at the best value that the computer retail world can offer. The key to our success resides in the constant improvement of business practices, as well as a knowledgeable and passionate team of people who go beyond expectations while maintaining the trust and confidence of our customers. We offer competitive wages and benefits with lots of opportunities for advancement!

Position Overview

We are looking for a qualified IT Support Technician to join our IT team. The successful candidate will be responsible for providing hands-on technical support, maintaining IT systems and network infrastructure, and ensuring the reliability, security, and availability of IT services across our Head Office, warehouse, and retail stores. The ideal candidate should have solid experience in system administration, network troubleshooting, hardware maintenance, and IT security, with the ability to independently diagnose and resolve technical issues. This position requires working onsite in Richmond Hill, Ontario.

Key Responsibilities:

• Manage and resolve technical issues across Head Office, warehouse, and retail stores, covering hardware, software, operating systems, user accounts, and network connectivity.
• Administer and maintain Microsoft Office 365, Active Directory, email systems, shared drives, user access, and IT provisioning for employee onboarding and offboarding.
• Configure, manage, and troubleshoot network infrastructure, including routers, switches, VLANs, Wi-Fi, VPNs, and firewalls across multiple locations.
• Monitor and optimize network performance, system availability, and security; proactively identify risks, investigate root causes, and implement preventive solutions.
• Oversee the deployment, maintenance, troubleshooting, and upgrading of IT hardware, software, servers, printers, IP phones, and other infrastructure.
• Manage IT equipment deployment and network readiness for new store openings, relocations, and existing retail locations.
• Maintain endpoint protection, software licensing, system updates, data backups, and IT security controls to protect company systems and information.
• Coordinate with internet service providers and external vendors on network installations, connectivity issues, upgrades, and technical solutions.
• Maintain IT infrastructure documentation, asset records, and technical procedures, and recommend improvements to system reliability, network performance, security, and operational efficiency.
• Provide technical guidance to employees and management, assess IT requirements, and recommend appropriate hardware, software, infrastructure, and troubleshooting solutions.
• Perform other IT-related duties as assigned by Management.

Requirements:

• Diploma or bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum 3–5 years of hands-on experience in IT support, system administration, network administration, or a related role.
• Strong understanding of TCP/IP, DNS, DHCP, HTTPS, LDAPS, SMTP, IP addressing, VLANs, and firewall configurations.
• Hands-on experience configuring and troubleshooting routers, switches, and wireless equipment, preferably Cisco Meraki and Ubiquiti UniFi.
• Solid knowledge of Microsoft Office 365, Active Directory, Windows operating systems, email systems, and user access management.
• Experience with hardware troubleshooting, software installation, VPN configuration, antivirus administration, and IT security practices.
• Familiarity with Windows/Linux servers, virtualization, data backups, and disaster recovery.
• Strong analytical and problem-solving skills, with the ability to independently diagnose technical issues and recommend effective solutions.
• Good communication skills and the ability to explain technical matters to non-technical employees.
• Experience supporting multi-site retail or similar business environments.
• Relevant certifications such as CCNA, CompTIA A+, Network+, Security+, or Microsoft certifications.
• Familiarity with PCI compliance and IT security controls.
• Ability to work onsite in Richmond Hill and provide hands-on technical support to multiple company locations.

AI Disclosure: Artificial intelligence (AI) is not used in the screening, assessment, or selection of candidates for this role.Vacancy Disclosure: This position is being recruited to fill an existing vacancy.We thank all interested candidates, however, only those under consideration will be contacted.

Canada Computers is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Canada Computers will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process.

Job Types: Full-time, Permanent

Pay: $60,000.00-$80,000.00 per year

Ability to commute/relocate:

• Richmond Hill, ON: reliably commute or plan to relocate before starting work (preferred)

Education:

• Bachelor's Degree (preferred)

Location:

• Richmond Hill, ON (preferred)

Willingness to travel:

• 25% (preferred)

Work Location: In person