IT Support Technician

Join our team as an IT Support Desk Specialist and play a key role in our organization's success. In this role, you'll have the opportunity to make a real impact on the day-to-day operations of the company by providing outstanding technical support to our customers.

You'll work closely with our customers to diagnose and resolve any technical issues they encounter. You'll also have the chance to improve our systems and processes by suggesting innovative solutions and implementing best practices.

To be successful in this role, you'll need to be highly organized, customer-focused, and possess strong problem-solving skills. You should also be comfortable with a fast-paced work environment and be able to work well under pressure.

In return for your hard work and dedication, we offer a supportive and inclusive work environment, opportunities for career growth, and a comprehensive benefits package. If you're passionate about technology and enjoy helping others, this is the role for you!

Key Qualifications

• 4+ years of recent hands-on experience troubleshooting computers, servers, networks, and Microsoft environments
• Degree or diploma in Computer Science, Information Technology, or a related discipline
• Strong knowledge of Active Directory, Microsoft 365, Microsoft Intune, Azure, Microsoft Remote Desktop, LAN/WAN, firewalls, VPN, and WiFi technologies
• Experience supporting Windows PCs, Macs, mobile devices, printers, and other business technology
• Strong understanding of endpoint security, antivirus/EDR, MFA, and common Microsoft security controls
• Strong written and verbal communication skills
• Ability to work independently with minimal supervision
• Ability to prioritize multiple tickets and customer requests
• Hands-on approach with a willingness to learn new technologies
• Valid driver's license and access to a reliable vehicle
• Flexibility to participate in after-hours, weekend, and on-call support when required

Responsibilities include:

• Monitor, create, update, and close IT Help Desk tickets
• Provide remote and on-site technical support to CG Technologies customers
• Diagnose and resolve hardware, software, networking, emails, and user-related issues
• Maintain a professional and customer-focused approach during all customer interactions
• Travel to customer locations throughout the GTA for on-site support when required
• Participate in after-hours, weekend, and on-call support as required

What We Are Looking For

Technical ability is important, but customer service is equally important in this role.

You should be someone who:

• Enjoys troubleshooting and figuring out why something is not working
• Takes ownership of customer issues rather than simply passing them along
• Communicates clearly and professionally with both technical and non-technical users
• Stays calm and organized when dealing with urgent issues
• Understands when to troubleshoot independently and when to escalate
• Documents your work so other technicians can easily understand what was done
• Takes initiative and looks for ways to improve your technical knowledge
• Enjoys working with different customers, technologies, and environments
• Understands that excellent technical support also means providing an excellent customer experience

Access to a vehicle is necessary, as some light travel around the GTA will be required.

Job Types: Full-time, Permanent

Pay: $60,000.00-$70,000.00 per year

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• On-site parking
• Vision care

Application question(s):

• Do you have a car and valid driver's license for commuting to clients around the GTA

Work Location: In person