IT Support Technician

The IT Support Technician will provide remote and onsite user support for electronic devices such as laptops/desktops, mobile devices, video conferencing equipment, and printers. The role will support the deployment of devices, asset management tracking, and service requests.

Responsibilities:

• Provide onsite and remote support to users across several company locations.
• Assist with equipment deployment for new desktops, laptops, printers, tablets, and smartphones.
• Prepare software access and configuration changes for users.
• Keep accurate Asset management & Inventory (hardware & software) records.
• Deploy operating system updates during maintenance windows.

Troubleshooting, maintenance, installation, and repairs of computer hardware.

Manage desktops and laptops running Microsoft Windows and Apple MAC OS.

Identify, diagnose and resolve the recurring software/application/host issues that include medium to high complexity.

Assist with upgrading computer systems, removing viruses/spyware, and ensuring network safety.

IT on-boarding and off-boarding.

Setup and install network attached equipment

Evaluate information technology needs and users' software needs.

Execute and support the network standards and guidelines.

Assist with cyber security

Work collaboratively with both technical and non-technical staff.

Qualifications:

Diploma/certificate in Computer System Technician, PC Support Technician, Technical Support Analysis, or relevant field.

A minimum of 2 years of help desk, IT Support related experience.

Technical Skills: Knowledge of server administration (Windows 10), E-Mail, Office 365, HTTP, SSL, PC and Mac environments and proven abilities in PC repairing, troubleshooting, deployment, and liquidation.

Attention to Detail: Attentive to detail, highly organized and reliable with proven ability to meet tight deadlines.

Analytical skills: ability to resolve complex technology and systems-related problems. Driven to learn, research and improve IT skillset.

Communication and Interpersonal skills: ability to provide good customer service, and resolve issues in a clear, concise and professional manner.

Job Types: Full-time, Permanent

Pay: $20.00-$24.00 per hour

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care

Work Location: In person