IT Support Technician

Salary $29–$34/hour, depending on experience, plus mileage reimbursement, benefits, paid training, and opportunities for advancement.

Company Description GuardNet is a Managed IT Services Provider serving businesses throughout the San Jose Bay Area. We help organizations simplify their technology, improve cybersecurity, and keep their systems running reliably. We are looking for a motivated and customer-focused Level 1 IT Support Technician to join our growing team. This position is ideal for someone with 1–3 years of hands-on IT experience, who enjoys troubleshooting, working directly with clients, and developing their technical skills in a managed services environment. The role combines remote help desk support with on-site client service, computer installations, Microsoft 365 administration, basic network troubleshooting, and infrastructure work.

Role Description The Level 1 IT Support Technician is a full-time, on-site role based in San Jose, CA.

As a Level 1 IT Support Technician, you will provide first-line technical support to GuardNet clients and assist the senior technical team with installations, troubleshooting, maintenance, and projects. This Role begins with training hat requires technical knowledge and person to person abilities.

Responsibilities include:

• Provide Level 1 help desk support via phone, email, remote support tools, and ticketing systems.

• Troubleshoot Windows desktop and laptop hardware and software issues.

• Install, configure, and deploy new computers, monitors, printers, peripherals, and other IT equipment.

• Configure Windows user profiles, applications, security software, and business softwares

• Support Microsoft 365 environments, including Outlook, Exchange Online, Teams, OneDrive, and SharePoint.

• Assist with Microsoft 365 user account creation, password resets, licensing, and Multi-Factor Authentication.

• Troubleshoot email, Outlook, and Microsoft 365 connectivity issues.

• Troubleshoot basic wired and wireless network connectivity problems.

• Assist with switches, wireless access points, firewalls, routers, and other network equipment under the direction of senior technicians.

• Troubleshoot printers, scanners, VoIP phones, docking stations, and other office technology.

• Perform on-site technical support and equipment installations at client locations throughout the Bay Area

• Assist with network rack installations, cable management, patch panels, switches, access points, and related infrastructure.

• Assist senior technicians with IT projects, migrations, deployments, and infrastructure upgrades.

• Document troubleshooting steps, configurations, passwords, equipment, and client environments according to company standards.

• Create and maintain accurate support tickets and service documentation.

• Escalate issues to Level 2 or Level 3 technicians when appropriate.

• Communicate clearly with clients regarding problems, troubleshooting progress, and resolution.

• Follow GuardNet security procedures and cybersecurity best practice

• Network Status Troubleshooting

Preferred Qualifications

• Foundational technical support skills, including Technical Support and Troubleshooting for end-user environments.
• Hands-on experience with Desktop Computers, including basic configuration, installation, and operating system support.
• Ability to provide Printer Support, including setup, connectivity, driver installation, and routine maintenance.
• Basic Computer Repair skills, including hardware replacement, diagnostics, and simple upgrades.
• Strong customer service orientation, with clear verbal and written communication skills and a professional demeanor.
• Ability to follow documented procedures, prioritize tasks, and manage time effectively in a fast-paced environment.
• Willingness to learn new tools and technologies; experience with ticketing systems or remote support tools is a plus.

Requirements

• Full Time availability for a hybrid position
• 1 to 3 years of experience
• located in or near San Jose, CA w/ a Valid Drivers License and Car (consistent mode of transportation )
• Experience with information systems , computer science or related fields
• Basic understanding of Microsoft 365 administration and applications.
• Experience supporting Microsoft Outlook and common Microsoft Office applications.
• Network Status and network trouble shooting w/ printers and computers
• Experience/ Comfortability installing and troubleshooting PCs, printers, monitors, docking stations, and other peripherals.
• Basic network experience, computer trouble shooting and network troubleshooting
• Reliable, professional, technically curious, and an excellent communicator
• Ability to explain technical issues clearly to non-technical users.