IT Support Technician

Job Title: IT Support Technician

Department: Saint Viator Technology Department

Reports to: Director of Technology

Job Purpose:

Saint Viator High School is seeking a skilled and dedicated IT Support Technician to join our team. As an IT Support Technician, you will be responsible for providing technical assistance and support to students, faculty, and staff at our Catholic high school. This role plays a critical part in maintaining the school’s technological infrastructure, ensuring that devices, software, and systems run smoothly to support our educational environment.

Key Responsibilities:[DI1]

1. Administrative Duties:
   • Provide on-site technical support to students, faculty, and staff, addressing issues with hardware, software, and networking.
   • Troubleshoot and resolve technical problems with desktop computers, laptops, printers, interactive whiteboards, and other devices.
   • Monitor and maintain the school’s network infrastructure, ensuring reliable and secure access to resources.
   • Assist with the installation, configuration, and maintenance of computer systems, network equipment, and software applications.
   • Set up and support classroom technology, including projectors, Interactive Boards, Laptops, and audio-visual equipment.
   • Provide training and support for students and faculty on the use of educational technology tools and resources.
   • Ensure that technology policies, including those for cybersecurity, are followed in the school environment.
   • Assist in managing user accounts and permissions on various school systems (e.g., Google Workspace, Microsoft Office 365, Blackbaud, ESET, JAMF, Adobe, Zoho Web Helpdesk, Air Serve, Apple TV, Active Directory).
   • Document and maintain a log of support requests, resolutions, and follow-up actions.
   • Provide technical support for online learning platforms and remote learning setup as necessary.(e.g., Turnitin, NoRedink, Bright Arrow, Blackbaud Education, Exam soft, College Board AP Exams).

Professional Development:

• • SV IT is committed to supporting the continuous professional growth of our IT staff. We highly encourage all support staff to take full advantage of our Coursera certificate offerings, which provide opportunities to enhance your skills and knowledge in various IT domains.

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Qualifications/Experience:

• High school diploma or equivalent required; associate’s degree in Information Technology or related field preferred.
• Proven experience in IT support, preferably in an educational environment.
• Knowledge of computer hardware, software, and operating systems (Windows, Server, macOS, and Chrome OS).
• Strong troubleshooting and problem-solving skills.

Skills and Abilities:

• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a diverse educational environment.
• Strong organizational and time management skills.
• Ability to explain technical concepts to non-technical users.
• Familiarity with network infrastructure, including routers, switches, and firewalls.

Working Environment

• Student and Teacher-Centric: The work culture often revolves around supporting the needs of students and educators, making the job fulfilling but also challenging. SV IT is expected to maintain a friendly, approachable demeanor while we interact with faculty, students, and administration.
• Event Support: SV support is involved in setting up technology for school events like religious services, Mass, or other school-wide gatherings, helping with sound systems, video projection, or live-streaming events.
• Occasional After-Hours Work: Depending on the school’s schedule and tech demands, the IT support person might occasionally work after hours to perform maintenance, software updates, or support evening events
• Security and Maintenance: Ensuring the security of sensitive information (including student data) is a key part of the role, so regular system updates, patching, backup management, and antivirus/anti-malware software management are important tasks.
• Data Protection and Privacy: SV IT support needs to ensure that student information is protected in compliance with local laws (such as FERPA in the U.S.) and school policies.

About Saint Viator High School:

Saint Viator High School is a Catholic, college-preparatory community of learning called to provide religious formation and an academic program of excellence to young men and women. Guided by the Viatorian mission, all Saint Viator graduates are equipped to discern who God wants them to be, discover what the world needs, and transform the communities they encounter.