IT Support Technician

IT Support Technician

About FXR Racing:

FXR is a family-owned company based in Oak Bluff, just 10 minutes southwest of Winnipeg, with over 30 years of experience in outfitting adventure and adrenaline seekers. Our passion is creating innovative apparel, riding and protective gear for various outdoor activities, including snowmobiling, motocross, fishing, and working outside. Rooted in the adrenaline-fueled world of racing, FXR is committed to innovation, quality, and bold design.

With more than 170 employees and offices in Canada, the US, and Sweden, FXR has a global presence and serves customers in more than 50 countries.

The opportunity:

We’re looking for an IT Support Technician to be the first point of contact for our team’s tech needs. You’ll provide first-line support to internal users, work through incoming service requests, and handle the day-to-day upkeep of our systems and software. We’d love to hear from someone proactive and detail-oriented, who enjoys solving problems, is keen to keep learning, and works well with others.

Key Responsibilities:

• Monitor, triage, and respond to incoming IT support tickets in a timely and professional manner
• Troubleshoot and resolve common hardware, software, and system issues
• Escalate unresolved or complex issues to senior IT team members as appropriate
• Perform daily system checks and routine maintenance to identify and address software errors or operational issues
• Assist with user access, permissions, and account management across supported platforms
• Support deployment and configuration of end-user devices, software, and updates
• Help monitor and flag fraudulent listings on third-party marketplaces, and track/report fraudulent websites
• Assist in website updates including content changes to size charts, return/shipping policy pages, and general site information
• Provide support for secondary sites during downtime or as assigned
• Conduct regular website audits to identify and troubleshoot issues such as missing images, broken links, or non-functional discounts
• Participate in assigned IT projects, assisting with implementation, documentation, and testing as required
• Maintain accurate and detailed records of support interactions, resolutions, and procedures
• Follow established IT policies, procedures, and security protocols

Technologies and Platforms:

The successful candidate will support and interact with the following systems and tools:

• Microsoft 365 (including Outlook, Teams, SharePoint, OneDrive, etc.)
• Power BI
• NetSuite
• Celigo
• Asana
• Shopify
• RF-Smart
• Google Analytics
• Other internal systems and platforms as required

Qualifications and Skills:

• A degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• Foundational understanding of IT systems, hardware, software, and networking concepts
• Strong customer service and communication skills (verbal and written)
• Ability to diagnose and troubleshoot basic technical issues independently
• Eagerness to learn new technologies, processes, and systems
• Self-starter with a proactive attitude and the ability to take initiative in identifying and solving problems
• Capable of working in a fast-paced, team-oriented environment
• Detail-oriented with strong organizational and documentation skills
• Previous experience in an IT support/help desk role is an asset
• Familiarity with any of the systems listed above is considered an advantage

Why work with us?

As FXR continues to grow, we recognize the importance of having the right people on our team. FXR is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees and customers.

We offer:

• Competitive compensation and benefit package
• Employee Discounts
• Professional Development
• Highly collaborative and results oriented team
• Fun and exciting work environment with a team that shares your passion for extreme sports.

This position is based at FXR’s global headquarters in Oak Bluff, Manitoba, just 10 minutes from the city.

If you are interested in this exciting opportunity, please apply online with your resume and cover letter. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Application question(s):

• Do you have reliable transportation to commute to the Oak Bluff Head Office?

Work Location: In person