IT Support Technician

OSS TECH 1
Location: Taguig City, Philippines
Work Setup: Onsite

Make your next big career move by applying as KMC Solutions’ next OSS TECH 1!

OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT-related issues or requests are being facilitated.

On top of your salary, here are the exciting benefits you can look forward to:

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations, which can expand your skills and network.
• Making sound decisions and demonstrating flexibility to ensure team dynamics and productivity.
• Hybrid work setup
• Competitive salary and benefits
• HMO + free dependent
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning and growth opportunities
• Accessible cloud HR platform (Sprout)
• Above-standard leaves

The main responsibilities of an OSS TECH 1 include:

• Provides first-line investigation and diagnosis.
• Resolves and closes incidents/service requests as per help desk procedures and allocated timelines.
• Escalates unresolved incidents/service requests within agreed timescales.
• Logs relevant incident/service request details per help desk procedures.
• Communicates with clients regarding incident progress.
• Ensures tickets are always updated until issues are resolved.
• Conducts hardware and software maintenance and support.
• Performs IMAC (Install, Move, Add and Change).
• Provides local network support and/or assists the centralized Network team.
• Maintains working knowledge of office automation products and computer peripherals, like biometric devices, CCTV, printers, and scanners.
• Assists the Asset Management Team with IT asset inventory.
• Performs deployment and movement of IT assets.
• Performs additional tasks that may be assigned by the immediate supervisor.

Requirements:

• Bachelor's/College Degree in Computer Science, Information Technology, or equivalent.
• Knowledge of the MS Windows environment, MS Office, and Office 365 applications.
• Willingness to be assigned to multiple locations.
• Excellent English communication skills, both verbal and written.
• Willingness to work on shifting schedules, including holidays, weekends, and night shifts.
• Experience and knowledge in Active Directory and ticketing systems is a plus.

Preferred Qualifications:

• Excellent customer interface skills.
• Good interpersonal communication skills.
• Understanding of customer satisfaction principles and practices.
• Ability to write technical support documentation.
• Team player.
• Ability to work under pressure.
• Good organizational and time management skills.
• Good analytical and problem-solving skills.
• Strong attention to detail in high-pressure situations.

Apply now and take the next step in your IT career with KMC Solutions!