IT Support Technician (Junior)

Overall Purpose of the Position:

The IT Support Technician (Junior) serves as the first point of contact for technology-related support across TradeOn's Restaurant Support Centre (RSC) and restaurant network. The role is responsible for assisting users with everyday IT issues, maintaining user access and equipment records, coordinating resolutions with service providers and ensuring staff receive timely support.

Key Performance Areas (KPAs) & Responsibilities include, but not limited to:

• Providing first-line technical support to restaurants and RSC users.
• Troubleshooting and resolving common Microsoft 365, hardware, software, printer and connectivity issues.
• Escalating complex incidents to the CTO or external service providers timeously.
• Co-ordinating all user onboarding, offboarding and access management activities.
• Maintaining IT asset registers and equipment allocation records.
• Coordinating support requests with third-party vendors and monitoring resolution progress.
• Maintaining support documentation, user guides and issue logs.
• Assisting with site visits and technology deployments when required.
• Undertaking additional duties, projects and responsibilities reasonably associated with the role, as required to support business operations, departmental objectives and the changing needs of TradeOn

Ideal Requirements

• Minimum: Grade12(Matric) and an Information Technology qualification or certification, such as a Higher Certificate in Information Technology (NQF Level 5), IT Systems Support, CompTIA A+, or CompTIA Network+
• Essential: 1-2 years practical experience in IT support, helpdesk, desktop support environment.
• Good working knowledge of Microsoft Windows operating systems, including basic device setup, configuration and troubleshooting
• Good understanding of networking concepts, including internet access, printers and common user-related connectivity issues
• Exposure to user account administration, including password resets, account creation, access management and user support
• Understanding of IT support processes, including incident logging, ticket management and issue escalation procedures
• Ability to perform basic hardware and software troubleshooting on laptops, desktops, printers and peripheral devices
• Ability to identify, diagnose and resolve common end-user technical issues or escalate them appropriately where required
• Advantageous: Valid driver's licence
• Willingness to travel to restaurants when required.

Key Personal Inherent Characteristics

• Strong customer service orientation.
• Problem-solving ability.
• Good communication skills.
• Attention to detail.
• Ability to learn quickly.
• Team player with a service mindset.

Working Conditions

• May require occasional travel to restaurants and other company locations, as required.
• Standard office hours, with occasional work outside of normal working hours as required to support business and operational needs

Join Our Team at TradeOn!

Please include the job title in your application and send your CV

If you do not receive feedback within one month of your application, please consider your application unsuccessful.

TradeOn reserves the right to withdraw this advertisement or not fill the vacancy at any stage of the recruitment process.

We are committed to achieving our employment equity goals, which will be considered throughout the recruitment process.

By submitting your application, you consent to TradeOn processing your personal information for recruitment purposes. This includes consideration for the advertised role and other suitable opportunities within the organisation. TradeOn complies with the Protection of Personal Information Act (POPIA), and your information will be used solely for lawful and legitimate recruitment activities.

Ability to commute/relocate:

• Kuils River, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Have you provided technical support to multiple users within a business environment? 50-100 users?
• Which of the following Microsoft products have you supported? Please list.
• How would you rate your ability to troubleshoot Windows desktop and laptop issues? Basic, Intermediate or No Experience?
• Have you ever installed, configured, or replaced IT hardware and peripherals? Frequently, Occasionally, Rarely or Never?
• Do you have experience setting up or supporting printers and network-connected devices? Some experience, Limited or No experience?
• Have you logged and tracked support requests using a ticketing or helpdesk system? Regularly, Occasionally or Never?
• Do you have a valid South African driver's licence?
• Are you comfortable driving a Company vehicle?
• This role requires occasional travel to restaurants across the region to provide on-site support. Are you willing and able to travel when required?
• What is your notice period?
• What are your gross salary expectations?

Education:

• High School (matric) (Required)

Experience:

• IT support: 1 year (Required)

Work Location: In person