IT Support Technician - Level 1 / Graduate

Join Our Team as an IT Support Technician!

Are you a recent graduate with a passion for IT and a positive attitude? Myrtec is looking for multiple enthusiastic IT Support Technicians to join our dynamic Service Desk team in Newcastle, Gosford or Maitland NSW. This is a fantastic opportunity to kickstart your career in IT while working with a supportive and innovative team.

About the Role: As an IT Support Technician, you will play a crucial role in managing service requests from our clients in the professional services industry. You'll have the chance to develop your technical skills and grow within a company that values continuous learning and professional development.

Why Join Us?

• Exciting Growth: We're in a period of significant growth, continually attracting new customers from our competitors. Check out our socials to see our latest achievements!
• Location: This position is based in either our Newcastle, Gosford or Maitland NSW offices, offering a vibrant and collaborative work environment.

What We're Looking For:

• A Certificate IV, Bachelor's or Master's degree in an IT-related field from an Australian institution.
• Experience in a customer service environment.
• Interest in AI, automation and emerging technologies.
• A love for learning and a keen interest in completing industry-based certifications.
• A creative approach to problem-solving.
• A well-presented individual with a driver's licence.
• Experience with Microsoft 365 and Azure, along with relevant certifications.
• Australian citizenship (including NZ citizenship) or permanent residency.

Key Responsibilities:

• Perform remote troubleshooting with end users.
• Determine the best solutions based on the issues and details provided by customers.
• Implement and support AI solutions using Copilot, Claude and Azure.
• Guide customers through the problem-solving process.
• Provide accurate information on products or services.
• Record events, problems, and their resolutions in our case management system and knowledge base.
• Follow up and update customer status and information.
• Pass on any feedback or suggestions from customers to the appropriate internal team.
• Conduct periodic onsite visits to client sites.
• Identify and suggest possible improvements to procedures.

What We Offer:

• The opportunity to work with the latest IT, AI and cloud technologies.
• Exposure to a range of interesting projects and clients.
• Dedicated time during business hours (and financial support) to complete your certifications.
• Mentoring and coaching to help you develop your IT career.

How to Apply: If this opportunity sounds exciting and matches your qualifications, please click apply and submit your resume. This position is suitable for recent graduates or engineers with a few years' experience in a similar role.

Eligibility: To apply, you must be an Australian Citizen or Permanent Resident and live in Newcastle, Central Coast or the Hunter Valley.

About Myrtec: Myrtec is a specialist provider of IT support and solutions to the professional services industry. Established in 2009, we work collaboratively with clients to develop IT strategies that improve productivity, reduce costs, and add value to their bottom line.

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check. Induction and training or these roles will be complete from our Newcastle office.