IT Support Technician, Level 1 - Unified IT

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

About the Position

One of our operating companies, Unified IT, is looking for an IT Support Technician, Level 1 to join their growing Sydney team.

This is a great opportunity for a Level 1 IT professional who wants to grow their technical and customer-facing skills.

Responsibilities

• Provide Level 1 technical support across Microsoft 365 and customer environments.
• Manage and prioritise tickets in line with SLAs.
• Troubleshoot and resolve issues, escalating where required.
• Support Microsoft 365, SharePoint, Intune and Conditional Access.
• Monitor and respond to MDR/EDR security alerts.
• Maintain clear ticket and knowledge-base documentation.
• Deliver a high-quality, customer-focused support experience.
• Provide onsite support to key Sydney customers when required.
• Assist with technical input at prospective customer meetings.

Skills Required

• Around 2 years’ experience in an MSP environment.
• Strong Microsoft 365 foundational knowledge.
• Experience with SharePoint, Intune and Conditional Access.
• Understanding of cybersecurity practices, including MDR/EDR, DNS security and email filtering.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Confident and personable when dealing directly with customers.
• A security-first mindset and strong attention to detail.
• A desire to learn and progress your career.

Desirable:

• Bachelor's degree in a technical field.

Benefits

• Join a growing IT business.
• Hybrid working with a Sydney workspace - 3 days in the office
• Strong opportunities for career growth and progression.
• Work closely with experienced technical professionals and customers.