IT Support Technician – Presales Career Path

About the Job

Company Description

TP-Link is one of the world’s leading providers of networking devices and solutions for business and home users. TP-Link has maintained a strong global position in the Wi-Fi market for many years and provides products and solutions in more than 170 countries.

In Spain, TP-Link has local sales, customer service, logistics and technical support teams, allowing us to provide responsive and high-quality service to our customers and partners.

As part of our continued growth, TP-Link España is looking for an Internal IT Technician to support our local team in Madrid.

However, this position goes beyond traditional internal IT support. Our objective is to develop and train the successful candidate so that, over time, they can progress into our Presales and Technical Support team , specializing in enterprise networking and security solutions.

Tasks

1. Internal IT Support

From the first day, your main responsibilities will include:

• Preparing, configuring and deploying laptops, desktops and other IT equipment for new employees.
• Providing day-to-day technical support to TP-Link España employees.
• Troubleshooting hardware, software, system and connectivity issues.
• Managing and maintaining the company's IT equipment and internal infrastructure.
• Supporting Windows environments, Microsoft 365 and other internal IT systems.
• Ensuring that IT equipment and systems are properly maintained and available for employees.

2. Career Development into Presales & Technical Support

As part of your development plan, TP-Link will provide continuous training on our Enterprise solutions, including Omada and VIGI .

You will progressively develop the knowledge and skills required to take on responsibilities such as:

• Technical presales support for TP-Link products and solutions.
• Supporting customers and Partners in product selection and solution design.
• Performing Wi-Fi coverage studies and technical assessments.
• Designing and executing networking projects.
• Providing technical support to TP-Link Partners.
• Troubleshooting networking and security solutions.
• Developing strong technical expertise in enterprise networking.

Qualifications

• Technical degree, vocational training or university education in IT, Telecommunications, Computer Science or a related field .
• Good knowledge of Windows environments and Microsoft 365.
• Basic knowledge of networking concepts and technologies.
• Strong interest in developing a career in networking, enterprise solutions and security .
• Hands-on, proactive and problem-solving attitude.
• Strong customer and internal-user orientation.
• Willingness to learn and continuously develop technical skills.
• Spanish required; English will be considered an advantage.

Previous professional experience is valued, but we are especially interested in candidates with strong technical potential, curiosity and a genuine motivation to build a career in networking .

What We Offer

• Opportunity to join a global leader in networking solutions.
• A defined career path from Internal IT towards Presales and Technical Support .
• Continuous technical training provided by TP-Link.
• Hands-on exposure to enterprise networking technologies and real-world projects.
• Professional development within a growing international company.
• Competitive salary and company benefits.
• Company bonus and company events.

Location: Madrid – Las Tablas

Working model: On-site

Expected start date: August–September

TP-Link is always looking for passionate people who want to develop their skills and grow professionally. Since the opening of our Spanish office, TP-Link España has experienced strong growth and continues to expand its local team.

If you are interested in building a technical career in networking and want to grow with us, we would be happy to hear from you.

Please send your CV to [email protected] if you believe your profile could be a good fit for TP-Link España.