IT Support Trainee

We are looking for a motivated and detail-oriented IT Support Trainee to assist our IT team with system documentation, staff training and coordination with various departments. Fresh graduates are encouraged to apply and training will be provided.

Key Responsibilities

1. Assist in preparing, organizing and maintaining system documentation, user manuals, guidelines and training materials.

2. Learn the company’s internal systems and guide employees on how to use them effectively.

3. Communicate with different departments to gather information on system issues, user difficulties and improvement requests.

4. Record and document reported system problems, solutions and frequently asked questions (FAQs) for future reference.

5. Coordinate with the IT team to follow up on reported system issues and provide updates to the relevant departments.

6. Prepare clear step-by-step instructions with screenshots to help employees understand system functions and procedures.

7. Maintain proper records of system issues, solutions and updates.

8. Assist in collecting user feedback and testing system functions when new features or updates are introduced.

9. Support the IT team in organizing and conducting staff training sessions.

10. Perform other related duties as assigned.

Job Requirements

● Diploma or Bachelor’s Degree in Business Administration, Office Management, Information Management, Information Technology or related fields.

● Fresh graduates are encouraged to apply.

● Good written and verbal communication skills.

● Proficient in Microsoft Word, Excel and PowerPoint.

● Good organizational skills and attention to detail.

● Patient, responsible and willing to guide and train employees.

● Able to communicate and coordinate effectively with different departments.

● Willing to learn and understand the company’s internal systems and procedures.

● Able to work independently and as part of a team.