It Support - UAE Nationals

About Us We offer dynamic solutions that create recruitment opportunities.

Join a dynamic organization at the forefront of technological innovation in the UAE. We leverage cutting-edge infrastructure to support diverse operations across industries such as aviation, education, manufacturing, and finance. Our commitment to employee growth and a collaborative culture ensures you thrive in a fast-paced, multicultural environment.

This role ensures employees can use software and hardware to complete their daily tasks with minimal downtime. The IT Support Specialist diagnoses issues, implements solutions, and maintains optimal system performance to support organizational productivity

Key Responsibilities

• Technical Troubleshooting & Support

• Diagnose and resolve issues with applications and software.

• Manage Active Directory tasks: user account setup, permissions, password resets, and group policies.

• Network & Infrastructure Maintenance

• Monitor and maintain routers, switches, firewalls, and VPNs.

• Oversee server administration (physical/virtual), backups, and database management 710.

• System Installation & Configuration

• Deploy and update OS, applications, and security patches.

• Set up audiovisual systems, conference rooms, and specialized equipment (e.g., manufacturing plant IT).

• User Training & Documentation

• Train staff on IT best practices, new tools, and cybersecurity protocols.

• Maintain asset inventories, incident logs, and solution databases.

• Compliance & Security

• Implement ITIL standards for service management.

• Ensure adherence to UAE data protection regulations and company policies.

Requirements Essential:

• Education: Bachelor’s degree in Computer Science, IT, or related field.
• Experience: 0-2 years in IT support roles; proficiency in Windows OS, Microsoft 365, and basic networking (TCP/IP, DNS).
• Technical Certifications: Microsoft Certified Professional (MCP), CompTIA A+, or Cisco CCNA.
• Soft Skills: Exceptional customer service, problem-solving agility, and fluency in English.

Preferred

• Arabic language proficiency.
• Experience with project management tools (e.g., Jira, Trello).
• Knowledge of cybersecurity frameworks (e.g., NESA, ISO 27001).
• Telecommunication experience

Benefits Competitive Compensation: Salary +incentives

Great Professional Growth Opportunities

Excellent Engaging Work Environment