IT Support Volunteer Role

Overview

Join our dynamic IT support team and become the backbone of our organization’s technology infrastructure! As an IT Support specialist, you will be the first point of contact for technical issues, providing essential assistance to ensure seamless operations across hardware, software, and network systems. Your proactive approach and problem-solving skills will empower users, optimize system performance, and maintain a secure, efficient IT environment. This role offers an exciting opportunity to develop your technical expertise while making a tangible impact on daily business functions.

Responsibilities

• Deliver prompt and professional technical support to end-users via help desk tickets, phone calls, or in-person interactions, resolving issues related to hardware, software, Microsoft, Google Suite) and network connectivity.
• Troubleshoot and resolve software problems across various operating systems including Windows, macOS, and Linux.
• Manage computer hardware setups, upgrades, and repairs to ensure optimal performance.
• Maintain and support network infrastructure components such as LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and switches.
• Administer user accounts and permissions using Active Directory and assist with email account management.
• Support server environments including Microsoft Windows Server and Microsoft Office applications.
• ServiceNow for ticketing, asset management, and workflow automation.
• Assist with network security measures by configuring firewalls and VPNs to safeguard organizational data.
• Collaborate with cross-functional teams to analyze system issues and implement effective solutions swiftly.
• Document procedures, troubleshoot steps, and system configurations clearly for future reference.

Qualifications

• Proven experience in technical support or IT support roles with a strong understanding of computer networking concepts such as TCP/IP, DNS, LAN/WAN.
• Hands-on knowledge of operating systems including Windows (desktop & server), macOS, and Linux environments.
• Familiarity with Active Directory management and user account provisioning.
• Experience troubleshooting software applications like Microsoft Office suite and enterprise tools such as SCCM or BMC Remedy.
• Ability to diagnose hardware issues related to computers and peripherals effectively.
• Strong communication skills to explain technical information clearly to non-technical users.
• Knowledge of security protocols including firewalls, VPNs, and basic network security best practices.
• Analysis skills to identify root causes of technical problems quickly and accurately.
• Certifications wanted

Join us in delivering exceptional IT support that keeps our organization running smoothly! Your expertise will help foster a secure digital environment while enhancing user productivity through innovative solutions and outstanding service delivery.

Pay: £13.00-£20.00 per hour

Benefits:

• Discounted or free food
• Transport links
• Work from home

Work Location: Hybrid remote in London SW5 9JF