IT Support(WFH/Remote)

About the role

Provide technical support to external customers using POS systems. You will troubleshoot and resolve POS software, system configuration, and functional issues, assist customers with POS system setup and usage, and guide customers through troubleshooting via WhatsApp, phone calls, and remote support tools.

Key responsibilities

• Provide technical support to external customers using POS systems
• Troubleshoot and resolve POS software, system configuration, and functional issues
• Assist customers with POS system setup, configuration, and usage
• Handle customer requests for new functions, features, and system enhancements
• Work with the development team to communicate requirements, investigate technical issues, and follow up on bug fixes or feature requests
• Guide customers through troubleshooting via WhatsApp, phone calls, and remote support tools
• Follow up on reported issues to ensure timely resolution

About you

• Relevant experience in IT Support, Technical Support, or POS System Support is required
• Experience supporting external customers or clients, rather than only providing internal IT support
• Good troubleshooting skills and ability to understand POS software functionality
• Experience handling system configuration, feature requests, or coordinating with developers is an advantage
• Good communication and problem-solving skills
• Able to work independently in a remote environment