IT System Admin & Support

[OPEN FOR VN CANDIDATE ONLY]

Job Summary: In this role, you will serve as the primary IT Systems & Support Administrator for our Hanoi office, driving reliable technology infrastructure, server cluster support, and Tier 1–2 user care across our regional teams.

Specifically, you will:

• User Support: Act as the primary on-site contact for Tier 1–2 IT support in Hanoi, with support for users in HCMC and Europe when needed. Troubleshoot issues in person or remotely using tools such as RDP, VNC, or TeamViewer, and escalate unresolved issues to the broader IT team.
• System Maintenance: Install, configure, and troubleshoot Windows, macOS, and Linux workstations, hardware, software, peripherals, and basic network issues.
• Infrastructure & Security: Support centralized directory-based infrastructure such as JumpCloud, standardized computer images, endpoint configurations, and security requirements.
• Server Management: Support a cluster of 30x nodes to aid in Development unit testing, builds, and evaluation.
• Asset & Documentation Management: Maintain accurate IT asset inventory and technical documentation for device setup, software installation, hardware configurations, and recurring issues.
• Testing & Improvement: Assist in testing new software, updates, and workplace technologies for compatibility and performance. Identify recurring issues and recommend process improvements.

Profile:

The most successful candidates for this role will have:

• Hands-on experience in IT support, helpdesk, office IT operations, or a similar technical support role.
• Working knowledge of Windows, macOS, and Linux environments, including workstation setup, software installation, hardware troubleshooting, and basic network issue resolution.
• Strong communication skills in both Vietnamese and English, written and spoken.
• A technical, systematic, and logical approach to problem-solving.
• Strong sense of ownership, follow-through, and accountability for assigned tasks.
• Good prioritization skills, detail-oriented and well-organized, especially when handling multiple requests, interruptions, and concurrent projects while adhering to strict deadlines.
• Committed to support employees directly in a professional, responsive, and service-minded manner.

Nice to have:

Experience in:

• Google Workspace administration or user support.
• MDM/UEM systems such as JumpCloud, Intune, or Jamf.
• Endpoint security and management tools such as CrowdStrike, Automox, Rapid7, or BeyondTrust.
• Basic Linux troubleshooting, such as Ubuntu or Debian.
• SSO and identity concepts such as SAML, OIDC, or SCIM.
• Apple Configurator, Munki, or other automated software deployment tools.

Benefits:

As a full-time employee, you are eligible for our benefits program:

• Attractive salary package and 100% Gross Salary in probation period.
• 13th-month salary.
• 18 days of annual leave (cashback allowed if not used) and plus 4 days for an overseas company trip.
• Multiple allowances (Lunch, Gym, Parking, Birthday/Tet/Wedding voucher...).
• Full social, health and unemployment insurance.
• Premium healthcare insurance for you and coverage for 1 extra family member.
• Monthly team-building activities (Bowling, Go-Kart, Candle Handmade workshop) and special celebrations on Autumn Festival, Halloween, Christmas, Tet, …
• Monthly happy lunch and Daily happy hours with free snacks, soft drinks, fruit, and coffee.

Data Privacy Notice for Candidates in Vietnam:

By submitting your application, you acknowledge that you have read and understood OL Vietnam’s Privacy Policy. Any consent provided herein is explicit and voluntary.

Based on your consent, OL Vietnam will process your personal data for recruitment for the position you apply for, including evaluating your candidacy, communicating with you, and, where applicable, verifying relevant information as part of the selection process. If you would like OL Vietnam to consider you for future suitable roles, we will request your separate, explicit consent and you may withdraw consent at any time as described in the Privacy Policy. For details on how we handle your information, please refer to our Privacy Policy on OLVN Website. https://www.ol-vietnam.vn/privacy-policy

Please be aware:

Orange Logic only communicates with candidates through official @orangelogic.com email addresses or via LinkedIn from a verified Orange Logic Talent Acquisition employee listed under “Meet the Hiring Team.” We do not conduct interviews via text message or request payment or equipment purchases at any stage of the hiring process.