IT System admin

Job Summary

• Maintain the assets of pc's and laptop.
• Monitor network communication.
• Apply operating system updates, patches and make configuration changes to tighten security.
• Troubleshooting network issues and optimizing network performance.
• Setup security policy for users. Say firewalls and intrusion detection systems.
• Maintain internal infrastructure requirements including laptop, desktops, internet, intranet, LAN’s WAN’s and network segments.
• Office 365 administration like email user creation in Azure AD, License assigning, group id creation and providing permission.
• Should know how ticketing tools will work.
• Manage SLA for all the tickets and preparing a document to the management on how we can improve better in support services.
• Experience in Implementing Network Security Solutions including Firewall, VPN, IDS, and IPS.
• Experience in installation of Windows, configuration, technical troubleshooting, operating systems, Microsoft application software and peripherals.
• Having experience in working in international call centers is an added advantage