IT System Admin

A. Key Responsibilities:

1. End-User Technical Support & Troubleshooting

• Provide L1/L2 technical support for hardware, software, network, account, and system-related issues.
• Troubleshoot and resolve technical issues in a timely manner, both onsite and remotely.
• Log, manage, and update service tickets using ITSM tools, ensuring proper prioritization and follow-through to resolution.
• Support employee onboarding and offboarding, including system access generation, email setup, and equipment provisioning.
• Maintain clear, professional, and service-oriented communication with employees throughout the support process.

2. Office Network & IT Inventory Management

• Set up, configure, maintain, and upgrade desktops, laptops, monitors, printers, and related accessories.
• Track and maintain accurate IT asset inventory records (hardware allocation, software licenses, and decommissioning).
• Assist with the evaluation and procurement of new IT hardware, accessories, and equipment.
• Monitor and manage office network connectivity (Wi-Fi, LAN, VPN) to maintain seamless daily operations.

3. Server Room, Infrastructure & Security Oversight

• Oversee and maintain the physical Server Room, including rack setup, cabling, and power backup (UPS) systems.
• Monitor, maintain, and support core network infrastructure (switches, routers, firewalls, and access points).
• Implement and enforce workplace IT security protocols, patch updates, setting configurations, and access permission controls.
• Maintain technical documentation, network diagrams, and system troubleshooting guides.

B. Required Qualifications:

Experience: 3–5 years of hands-on experience in IT Support, Network Administration, or Desktop Support.

Technical Knowledge:

• Proficiency in Windows/macOS, Microsoft 365, Active Directory/Entra ID, and workplace software applications.
• Solid understanding of network fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs, and firewalls).
• Experience with physical server room maintenance and infrastructure hardware.
• Hands-on experience with ITSM ticketing tools and IT asset management systems.

Certifications: MCSA, CCNA, or equivalent industry certifications are strongly preferred.

Soft Skills:

• Strong problem-solving and diagnostic capabilities.
• Excellent interpersonal skills with a patient, customer-service mindset.
• Conversational English to communicate effectively with international teams and stakeholders.

C. Compensation & Benefits:

• Salary: Open for discussion (commensurate with experience)
• Equipment: Laptop/MacBook provided for work
• Bonuses: Annual performance bonus based on company results
• Insurance: Comprehensive Medical and Dental coverage

D. Location:

• Working Location: L'MAK Building, 68 Phan Dang Luu, Duc Nhuan Ward, Phu Nhuan District, Ho Chi Minh City, Vietnam
• Working Hours: 09:00 – 18:00, Monday to Friday

Job Type: Full-time

Pay: Up to 25,000,000₫ per month

Work Location: Hybrid remote in Thành phố Hồ Chí Minh