IT System Administrator

Job Description – IT System Administrator - Immediate Joinee

Job Title: IT System Administrator
Experience: 4 Years
Location: Bengaluru, India
Department: Information Technology
Employment Type: Full-Time
Reporting To: IT Manager / Head – IT

Job Summary:

We are looking for an experienced IT System Administrator with around 4 years of hands-on experience in managing IT infrastructure, servers, networks, end-user systems, security, and IT support operations. The candidate will be responsible for ensuring the availability, security, and smooth functioning of the organization's IT systems and infrastructure.

Key Responsibilities

1. IT Infrastructure Management

• Manage and maintain desktops, laptops, servers, network devices, printers, and other IT infrastructure.
• Monitor system performance, availability, and capacity.
• Ensure timely maintenance, upgrades, and troubleshooting of IT infrastructure.
• Maintain proper documentation of IT assets and infrastructure.

2. System & Server Administration

• Install, configure, maintain, and troubleshoot Windows/Linux servers.
• Manage user accounts, access permissions, shared drives, and system policies.
• Monitor server health, storage, CPU, memory, and system availability.
• Perform regular backups and assist with disaster recovery activities.

3. Network Administration

• Manage and troubleshoot LAN/WAN, Wi-Fi, VPN, switches, routers, and firewalls.
• Monitor network performance and resolve connectivity issues.
• Coordinate with Internet Service Providers and external IT vendors when required.
• Ensure network availability and security.

4. IT Security

• Implement and monitor endpoint security, antivirus/EDR, firewall, and access controls.
• Ensure timely installation of security patches and updates.
• Support IT security audits and compliance requirements.
• Identify and escalate potential security incidents.

5. User & Technical Support

• Provide Level 1/Level 2 technical support to employees.
• Troubleshoot hardware, software, operating system, email, network, and connectivity issues.
• Manage employee onboarding and offboarding IT requirements.
• Configure laptops, desktops, email accounts, applications, and system access for new employees.
• Maintain and monitor IT support tickets and ensure timely resolution.

6. Microsoft 365 / Email Administration

• Manage Microsoft 365 users, licenses, email accounts, groups, and access.
• Troubleshoot Outlook, Teams, OneDrive, and other Microsoft 365 applications.
• Manage user access and permissions in accordance with company policies.

7. IT Asset Management

• Maintain an updated inventory of laptops, desktops, servers, networking equipment, software, and other IT assets.
• Track asset allocation, movement, repair, replacement, and disposal.
• Ensure proper handover and recovery of IT assets during employee movements and exits.

8. Vendor Management

• Coordinate with IT vendors, AMC providers, Internet Service Providers, and hardware/software suppliers.
• Monitor vendor performance and ensure timely resolution of technical issues.
• Support procurement and evaluation of IT hardware and software.

9. Backup & Business Continuity

• Monitor scheduled backups and ensure backup integrity.
• Assist in maintaining disaster recovery and business continuity procedures.
• Participate in periodic backup restoration and recovery testing.

Required Skills & Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Approximately 4 years of experience in System Administration / IT Infrastructure.
• Hands-on experience with Windows Server and desktop administration.
• Knowledge of Linux administration is preferred.
• Good understanding of TCP/IP, DNS, DHCP, VPN, LAN/WAN, switches, routers, and firewalls.
• Experience with Microsoft 365 / Azure AD (Entra ID) administration.
• Knowledge of endpoint security, antivirus/EDR, patch management, and system hardening.
• Experience in IT asset and user-access management.
• Strong troubleshooting and problem-solving skills.
• Good communication and interpersonal skills.

Preferred Certifications

• Microsoft Certified: Azure Administrator Associate
• CompTIA Network+
• CompTIA Security+
• CCNA
• Microsoft 365 certifications

Key Competencies

• System & Server Administration
• Network Troubleshooting
• IT Infrastructure Management
• Cybersecurity Awareness
• Incident Management
• IT Asset Management
• Vendor Management
• Backup & Disaster Recovery
• Problem Solving
• Communication & Stakeholder Management

Key Performance Indicators (KPIs)

• IT infrastructure uptime and availability
• IT support ticket resolution within defined SLA
• Server and network performance
• Backup success rate
• Timely patch and security update deployment
• IT asset inventory accuracy
• User onboarding/offboarding completion within SLA
• Security incident response and closure
• Vendor SLA adherence
• Reduction in recurring IT issues

To Apply: 9591256796

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person