IT System Administrator

The IT System Administrator will be responsible for overseeing the systems’ uptime from a technical support standpoint. He or she will be managing different applications that support our day-to-day operation. In some instances, there must be coordinated efforts with our technical teams in our Los Angeles headquarters, and Asia/Europe offices.

Responsibilities and Duties

• Support, maintain and manage the following applications, but not limited to the listed

since it will depend on the business need to add/remove if needed.

• Software Packaging/Deployment

• VDI management

• macOS enterprise management

• Antivirus console administration

• MFA

• Exchange/O365 management

• Support the production and back-office areas, ensuring 24/7 systems uptime for all users.

• Supporting in-house Microsoft Windows, based software as well as client-based systems.

• Participation, including assuming the role of overall IT point of contact with clients on conference calls and face-to-face meetings.

• Act as escalation point of contact with occasional 24/7 on-call support for major outages and client support

• Active Directory Management & cleanup

• Internal / External Audits - Remediation actions.

• Login Scripts

• PAC File administration management & maintenance

• Software Testing for different clients.

• Be knowledgeable on new/improving tech solutions. Organizational enhancement/development and be able to provide feedback/report to upper management

Qualifications

• 3+ years’ experience as an IT professional/Engineer

• Strong customer service skills, including strong written and verbal communication skills.

• Strong documentation and solutions delivery experience.

• Experience in companies >1000 staff.

• Experience in BPO and/or service provider companies with multiple locations a

plus.

• Extensive experience in Windows-based software systems such as Active Directory, Office365/Exchange, Server, etc.

• Able to work in a fast-paced team environment.

• Use written and verbal communication skills to present department plans, feedback,

goals, and activities to individuals and groups throughout the organization.

• Supporting in-house Microsoft Windows, based software as well as client-based

systems.

• Basics of networking (routing and switching): Understanding the fundamentals and how

is being applied at a LAN level or WAN.

• Verifiable experience in the following areas

• SCCM or Software packaging and deployment tool.

• VDI

• Active Directory management. (Users, computers, domain groups, OUs, etc.)

• Microsoft Operating systems, (windows 10, 11, server)

• Group policy management

• Project management