IT System Administrator FT

Department: IT System Administrator Job Status: Full Time

FLSA Status: Exempt Reports to: IT / System Director

Work Schedule: ___________________________ Positions Supervised:

POSITION OVERVIEW:

System administrator is responsible for the maintenance, configuration, and reliable operation of computer systems and servers. They maintain computing environment by identifying system requirements; installing upgrades; monitoring system performance; and participate in research and development to continuously improve and keep up with the IT business needs of their organization. System administrators also actively resolve problems and issues with computer and server systems to limit work disruptions within the company:

DUTIES: Include the following (but are not limited - other duties may be assigned)

Reasonable Accommodations Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions:

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization

• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes

• Maintains system performance by performing system monitoring and analysis, and performance tuning; designing and running system load/stress testing; troubleshooting hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues

• Upgrades system by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software.

• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure

• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures

• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions

• Responsible for capacity, storage planning, and database performance

Other Duties / Responsibilities:

• Researches, gathers and prepares reports and documents as assigned.

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

• Maintains high ethical standards in work place.

• Protects organization's value by keeping information confidential.

• Maintains good communication with associates and management.

PERSONAL REQUIREMENTS:

To perform the job successfully, an individual should demonstrate the following competencies:

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Able to meet deadlines, completing assigned tasks.

• Oral Communication – Speaks clearly in all situations; listens and asks questions; Respond well to questions.

• Written Communication – Writes clearly and informatively; Able to read and interpret written communication.

• Good Numeric Skills– Add, subtract, multiply and divide with whole numbers, fractions, decimals, and percent.

• Analytical - Uses intuition and experience to complement data; Notices discrepancies and inconsistencies in available information.

• Adaptability – Changes approach or method to fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Quality – Accurate and thorough; Pays attention to details; Monitors own work to ensure quality.

• Quantity – Works quickly; Completes work in a timely manner; Strives to increase productivity.

• Attendance/Punctuality – Consistently at work all the time.

• Interpersonal – Maintains strict confidentiality; Listens to other without interrupting; A good disposition.

• Professionalism – High level of work ethics; Manages setbacks and challenges with a positive and constructive attitude; Treats all with respect and consideration; Accepts responsibility for own action; Follows through on commitments.

• Initiative – Seeks solutions on own; Offers useful suggestions; Asks for and offers help when needed.

• Problem solving – Identifies and resolves problems within scope; refer other problems to superior.

• Organizational Support – Follows policies and procedures; Supports Company goals and values.

• Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions;

SKILLS AND ABILITIES:

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education & Experience:

• Associate or Bachelor’s degree in Computer Science, Information Technology, System Administration, or equivalent experience required.

• 3-5 years of database, network administration, or system administration experience

• System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus

• Working knowledge of virtualization, VMWare, or equivalent

• Strong knowledge of systems and networking software, hardware, and networking protocols

• Experience with scripting and automation tools

Certificates & Licenses:

• Hawaii State Drivers License

Language Ability:

• Speak, Read and Write English

Work Environment:

• Indoor (Artificial Lighting; Air Conditioned)

• Noise Level is moderate

PHYSICAL DEMANDS:

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Lift/Carry:

Stand

O (Occasionally)

10 lbs. or less

F (Frequently)

Walk

O (Occasionally)

11-20 lbs.

O (Occasionally)

Sit

C (Constantly)

21-50 lbs.

O (Occasionally)

Handling/Fingering

C (Constantly)

51-100 lbs.

N (Not Applicable)

Reaching Outward

F (Frequently)

Over 100 lbs.

N (Not Applicable)

Reach Above Shoulder

O (Occasionally)

Push/Pull:

Climb

N (Not Applicable)

12 lbs. or less

F (Frequently)

Crawl

N (Not Applicable)

13 – 25 lbs.

O (Occasionally)

Squat or Kneel

O (Occasionally)

26 -40 lbs.

O (Occasionally)

Bend

O (Occasionally)

41-100 lbs.

N (Not Applicable)

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs./day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 – 5.5+ hrs./day).

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs./day)

Other Physical Requirements:

• Vision (Near, Distance, Color, Peripheral, Depth Perception)

• Sense of Sound (Hear oral communication and buzzers/alarms)

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.