IT System Administrator - USA

3 Years experience Required.

Provide day-to-day technical support to local and remote employees for hardware and software issues on their laptops and mobile devices. Windows and MAC, iPhone & Android.

On-site position, 5 days per week in the Austin, TX office

Assist with various IT functions, such as hardware and software inventory and rolling out new systems to end users/groups. Maintains passwords, data integrity, and file system security for the desktop environment.  Manages asset management, inventory management, and shipping and receipt of hardware.

Assists in maintenance of network equipment, phones, and teleconference equipment.

Assists in the support of the computer room and data center operations area .

• Excellent written and spoken English
• Fully proficient with the Windows and macOS operating systems
• Experience supporting the Microsoft Office Suite. Extensive experience with Excel, OneNote, OneDrive, and SharePoint.
• Thorough understanding of PC hardware and efficient troubleshooting techniques.
• Documentation skills for creating instructions and documenting troubleshooting techniques and solutions for others to follow.
• Ability to communicate highly technical information to both technical and nontechnical personnel
• High level of accountability and ability to  perform detailed and technical initiatives from start to finish with minimal supervision
• Organization skills required.

Occasional optional travel to our additional office in Austin for support.

Pay: $40.00 - $45.00 per hour

Expected hours: 40.0 per week

Work Location: In person