IT System and Support Engineer (Service Desk)

We are seeking an experienced and highly skilled IT Systems & Support Engineer (Tier 3) to take ownership of our core end-user support and infrastructure maintenance processes, including Help Desk Support, Patch Management, User Account Management, and Email Security & Spam Filtering. This individual will serve as the first, second and third line of support for complex technical issues and will play a key role in ensuring system stability, security, and operational efficiency. This is a hands-on role suitable for a proactive, detail-oriented professional with strong troubleshooting abilities, excellent communication skills, and a solid foundation in systems and ITIL framework.

Why you want this role

• Offers continuous learning and the chance to solve complex technical problems
• Directly contribute to the smooth running of core IT systems
• Potentially grow into more specialised areas as you develop your technical and customer service skills

What we are looking for

• Strong technical knowledge in operating systems, networks and hardware
• Excellent communication skills, customer service and adaptability to manage evolving user needs
• Proactively solve immediate problems, maintain systems and suggest improvements

Essential

• 4+ years of IT support experience, including Tier 1/2/3 help desk responsibilities.
• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field.
• Solid knowledge of Microsoft technologies (Windows Server, Entra ID, Group Policy, Microsoft 365, Azzure)
• Strong experience with patch management systems and vulnerability remediation.
• Proficiency in scripting languages such as PowerShell or Python for task automation.
• In-Depth understanding of email security protocols and tools.
• Experience with remote desktop support tools, Jira ticketing systems, and monitoring solutions.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
• Excellent written and verbal communication skills.
• Strong analytical and troubleshooting capabilities.

Desirable:

• Certifications such as CompTIA Security+, Microsoft Certified: Azure Administrator, or MCSA/MCSE.
• Experience working in regulated environments (e.g., HIPAA, PCI, SOX) is a plus.
• Exposure to SIEM or EDR platforms for threat detection and response.

Should be amenable to do full on-site in Ortigas, Pasig

Pay: Php80,000.00 - Php110,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee
• Staff meals provided

Work Location: In person