IT System

Position Objectives:

• Serve as a vital bridge between the Headquarters’ IT team and the local IT team in Vietnam to ensure the seamless deployment, operation, and alignment of IT systems, processes, and standards.
• Drive system performance optimization, streamline operational processes, and ensure consistent, high-quality IT service delivery across the organization.
• Provide timely technical support to maintain business continuity and enhance day-to-day operational efficiency.

Key Responsibilities:

• Collaborate closely with the IT team at the Headquarters to develop, standardize, improve, and implement IT infrastructure strategies, system processes, and operational procedures.
• Communicate directly and effectively in English (speaking, listening, and writing) with the Headquarters’ teams to ensure alignment, accurate task execution, and efficient project delivery.
• Deploy, develop, and supervise IT infrastructure and systems in Vietnam to accelerate business processes and enhance operational performance.
• Manage, operate, and monitor IT infrastructure, including servers, network systems, storage devices, security systems, and backup solutions, ensuring stable and secure operations.
• Perform IT Helpdesk duties: install, configure, maintain, and troubleshoot hardware, software, networks, email systems, and other IT-related issues for end-users at the main office and satellite hubs.
• Ensure timely technical support and stable operation of IT systems and equipment across all locations.
• Support the rollout and execution of IT projects to align with the company’s business development and expansion plans.

Requirement:

• Bachelor's Degree or higher in Information Technology or related fields.
• Minimum 2 years of experience in a similar role: IT System, IT Helpdesk, System Administrator.
• Solid knowledge of networking, servers, virtualization, Windows operating systems, hardware, and software.
• Strong teamwork, problem-solving, and communication skills to collaborate with multiple departments and international teams.
• Good English proficiency (speaking, listening, writing) to work directly with foreign teams.
• Ability to analyze and resolve technical issues promptly and effectively.

Benefits:

• Dynamic, international working environment.
• Professional development
• Access to employee engagement programs and team bonding events.
• Opportunity to grow within a fast-scaling global EdTech company

Working Time: Monday- Sunday 13:00-20:00 (Take any day off during the week)

Work location:

• Head office: 141-143 Nguyen Thi Thap Dist 7
• Able to work flexibly between hubs.

Job Type: Full-time

Pay: 15,000,000₫ - 17,000,000₫ per month

Work Location: In person