It System Engineer

Responsibilities:

• Consulting customers in all IT-system-related technical matters
• Providing 1st-level support via telephone, email, and remote access
• Installing and configuring IT infrastructure (servers, workstations, storage systems)
• Monitoring and maintaining running IT systems
• Supporting network infrastructure and connectivity
• Virtualizing IT systems (servers and workstations)
• Managing backup and recovery of data and systems
• Analyzing and solving technical problems, managing service operations
• Collecting and maintaining service-related data
• Preparing, coordinating, or executing service operations
• Commissioning systems and training customers
• Communicating with sub-suppliers and international representatives
• Contributing to development of service products and spare parts replacements
• Configuring and testing spare parts; supporting processing
• Creating internal service documentation and customer documentation
• Collaborating in IT systems architecture and design

Technical Competencies:

• Installation and configuration of Windows/Linux servers and storage systems
• Basic to intermediate knowledge of virtualization platforms (e.g., VMware, Hyper-V)
• Network infrastructure support TCP/IP, DNS, DHCP
• Backup and recovery tools
• Remote support tools and 1st-level ticket handling
• System monitoring and service operation tracking
• Documentation preparation for internal and external use

Behavioral Competencies:

• Strong communication skills and customer orientation
• Fluency in English (spoken and written)
• Intercultural adaptability and team collaboration
• Willingness to travel nationally and internationally
• Flexibility to work in dynamic environments
• Analytical and problem-solving mindset
• Ability to work independently and take ownership of tasks