IT System Engineer

Key Responsibilities

• Provide first-level technical support for hardware, software, and end-user issues.
• Troubleshoot and resolve issues related to workstations, printers, scanners, and mobile devices.
• Support operating systems, Microsoft 365 / Google Workspace, and core business applications.
• Assist users with OS configurations, software installations, and productivity tools.
• Handle user account administration including password resets, MFA setup, and access permission requests.
• Perform initial diagnostics for network connectivity, VPN access, and wireless issues.
• Log, track, and document all support tickets in the ticketing system.
• Escalate unresolved or complex issues to Level 2 / Level 3 support teams.
• Maintain excellent customer service standards and ensure timely resolution of incidents.
• Follow IT policies, procedures, and security best practices.

Requirements

• Diploma or Degree in Information Technology, Computer Science, or related field.
• Minimum 1–2 years of experience in IT Helpdesk / IT Support / Service Desk environment.
• Basic knowledge of Windows operating systems and Microsoft 365 / Google Workspace.
• Familiarity with hardware troubleshooting for desktops, laptops, printers, and mobile devices.
• Basic understanding of networking concepts, VPN connectivity, and wireless troubleshooting.
• Experience with Active Directory, account management, and MFA support is an advantage.
• Good communication and interpersonal skills.
• Strong problem-solving skills with a customer-service mindset.
• Ability to work independently and as part of a team.
• IT certifications such as CompTIA A+, ITIL, Microsoft certifications are advantageous.

Only shortlisted candidates will be contacted.

EA License No: 24S2188

EA Personnel No: R23116335

EA Personnel Name: Poh Sook Hooi