IT System Engineer I

About the role

This role provides IT Helpdesk and end-user support, delivering technical assistance on desktop, laptop, iPad and in-house applications to corporate users. You will maintain and troubleshoot various Microsoft Windows OS and applications, manage networking equipment such as switches, routers and firewalls, and handle deployment of workstations and IT equipment. The role includes administration of VMWare, MS Windows Server, AD, Exchange and MS SQL, management of IT hardware and software inventory, and liaison with external vendors to troubleshoot IT issues.

Key responsibilities

• Provide IT Helpdesk and end-user support
• Provide technical assistance on desktop/laptop/iPad and in-house applications to corporate users
• Maintain and troubleshoot various Microsoft Windows OS and applications
• Maintain and troubleshoot networking equipment such as switches, routers and firewalls
• Deploy workstations (desktop/laptop/iPad) and other IT equipment
• Administer VMWare, MS Windows Server, AD, Exchange and MS SQL
• Manage IT hardware and software inventory
• Assist in procurement of IT hardware and related administrative matters
• Liaise with external vendors to troubleshoot IT issues

About you

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related discipline
• Minimum 2–3 years of relevant experience in IT infrastructure, system administration, or end-user support
• Hands-on experience in supporting and troubleshooting desktop, laptop, and mobile device hardware and software
• Proficient in Microsoft 365 (Office 365) administration, including Exchange Online and user account management
• Strong knowledge of Microsoft Windows operating systems, desktop applications, and Windows Server environments
• Experience administering Active Directory, Group Policies, and basic Microsoft SQL Server
• Good understanding of network infrastructure and security, including WAN, LAN, Wi-Fi, VPN, firewalls, routers, and switches
• Experience with backup and recovery solutions, including backup hardware and software
• Strong troubleshooting, analytical, and problem-solving skills with the ability to diagnose and resolve technical issues efficiently
• Proven experience providing end-user technical support, managing service requests, and coordinating with external vendors
• Good interpersonal and communication skills, with the ability to support users across all levels of the organisation.
• Able to work independently as well as collaboratively in a fast-paced environment, with a strong customer service mindset.

Compensation will be aligned with your experience, technical knowledge, and relevant industry exposure.

Work Location: 8 Tuas Avenue 18, Level 4, Singapore 638892 (Company bus at 0800hrs Tuas Crescent MRT Exit B bus stop)