IT System Engineer (Microsoft Defender, Administrator) (ID: 711093)

About the role

We are seeking an IT Systems Officer to support and administer the organization's Microsoft 365 environment, endpoint management solutions, and IT infrastructure. The role is responsible for ensuring secure, reliable, and high-performing IT services.

Key responsibilities

• Administer and support Microsoft 365 services, including user management, security, and system availability
• Manage Microsoft Intune and Microsoft Defender environments
• Provide Level 1 and Level 2 helpdesk support, troubleshooting end-user, hardware, software, and connectivity issues
• Monitor IT systems, perform updates, backups, and recovery activities
• Support IT onboarding and offboarding processes
• Manage IT hardware lifecycle, asset inventory, and procurement activities
• Maintain technical documentation, procedures, and user guides
• Coordinate with internal stakeholders and external vendors to resolve technical issues
• Participate in after-hours standby support on a rotational basis within a team member

About you

• Minimum 3 years of IT support experience in an enterprise environment
• At least 2 years of hands-on Microsoft 365 administration experience
• Working knowledge of Microsoft Intune, Microsoft Defender, networking, and firewall support
• Willingness to travel overseas and provide after-hours support when required

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