IT SYSTEM EXECUTIVE

Job Summary

We are looking for a detail-oriented and proactive IT System Executive to join our team. In this role, you will be responsible for maintaining, upgrading, and securing our company’s IT infrastructure, hardware, software systems, and networks. The ideal candidate will ensure seamless day-to-day operations, provide technical support to staff, and implement reliable system solutions to support our business growth.

Key Responsibilities

● Infrastructure & Network Management: Oversee and maintain the organization's servers, local area networks (LAN/WAN), Wi-Fi, firewalls, and routers to ensure optimal uptime and connectivity.

● Technical Support: Serve as the primary point of contact for 1st and 2nd-level technical support, troubleshooting hardware, software, network, and peripheral issues efficiently.

● System Administration: Manage user accounts, access controls, permissions, and security policies across platforms including Microsoft 365, Active Directory, and endpoint security tools.

● Hardware & Software Lifecycle: Install, configure, and upgrade operating systems, software packages, laptops, desktops, and office printers. Maintain an accurate inventory of IT assets.

● Backup & Security: Monitor daily system backups, disaster recovery protocols, and cybersecurity measures (anti-virus, patch management) to safeguard company data.

● Vendor & Documentation Coordination: Liaise with external IT vendors, service providers, and internet providers for hardware repairs or system escalations. Document SOPs, network configurations, and IT troubleshooting logs.

4. Requirements & Qualifications

● Education: Bachelor’s Degree / Diploma in Computer Science, Information Technology, Information Systems, or a related technical field.

● Experience: Minimum 1–3 years of hands-on working experience in IT support, system administration, or infrastructure maintenance. (Fresh graduates with strong internship/project portfolios in IT support will also be considered).

● Technical Skills:

○ Solid understanding of Windows OS, macOS, and Linux environments.

○ Experience with Microsoft 365 administration, Google Workspace, and Active Directory.

○ Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, routers, and switches).

○ Familiarity with hardware troubleshooting (desktops, laptops, servers, and printers).

● Soft Skills:

○ Strong problem-solving aptitude with a logical approach to troubleshooting.

○ Good interpersonal and communication skills to assist non-technical internal users.

○ Ability to multitask, manage priorities, and work independently in a fast-paced environment.

Pay: RM3,300.00 - RM4,500.00 per month

Work Location: In person