IT System Maintenance Engineer – Mandarin Speaker

About the role

This role involves supporting IT system requirements, implementation, and management within a manufacturing environment. You will assist in developing and implementing IT system plans, support digital transformation initiatives, manage network and data center operations, and provide IT support to users across the organization.

Key responsibilities

• Assist in collecting, analyzing, and planning factory information system requirements
• Support the development and implementation of three-year IT system plans, including Quality Management System (QMS), Logistics Planning System (MLS), Manufacturing Execution System (MES), Human Resources & Attendance System
• Support project implementation and promote the use of information systems to drive business and digital transformation
• Assist the IT Manager in network and data center management
• Support information security checks and ensure compliance with IT security requirements
• Respond promptly to IT issues reported by users and provide effective troubleshooting and solutions
• Track reported IT issues and follow up with users until the issues are fully resolved
• Collect user feedback, business requirements, and system improvement requests
• Analyze user requirements and provide appropriate solutions or recommendations to management
• Coordinate with the China headquarters and relevant internal teams regarding IT system requirements, technical issues, and project implementation

About you

• Diploma (D3) or equivalent in Computer Science, Information Technology or a related field
• 1–3 years of relevant experience in IT system maintenance, IT support, network administration, or a related field
• Proficient in Mandarin Chinese, with the ability to communicate and coordinate effectively with the China headquarters
• English communication skills
• Good understanding of IT systems, network management, and troubleshooting
• Strong problem-solving and analytical skills
• Good communication and interpersonal skills
• Able to work independently as well as collaboratively with cross-functional teams
• Experience in a manufacturing environment or factory information systems is an advantage