IT System Specialist

ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports customers in their digital transformation and sustainable energy transitions for a green and smart future, helping them to prioritize safety, maximize reliability, and stay resilient.

Our employees' passion for excellence, innovation, and customer satisfaction is our most-prized resource. If you share that passion — and want to be part of a company that leads the energy transition towards a cleaner and more resilient world for future generations — we invite you to join us!

ETAP is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer.

Job Title: IT Systems Specialist

Location: Mexico City (On-site)
Employment Type: Full-Time

Role Overview

We’re seeking a detail-oriented IT Systems Specialist to support global IT operations. This role combines hands-on technical support with ownership of key operational areas like asset management, ticket triage, and documentation. You’ll work closely with the Senior Systems Administrator (USA) and regional IT teams to ensure consistent, scalable support across offices.

Key Responsibilities

Technical Support (L1/L2)

• Provide end-user support for hardware, software, and SaaS (Jira ticketing)
• Troubleshoot workstations, access issues, and basic networking
• Support onboarding/offboarding (devices, access, setup)
• Deliver onsite/deskside support as needed

Ticketing & Operations

• Triage and manage global Jira tickets (prioritization, assignment, SLAs)
• Collaborate with regional IT teams to maintain coverage
• Help reduce backlog and support urgent issues

Asset & Endpoint Management

• Own and maintain global IT asset inventory (Lansweeper)
• Track asset lifecycle (procurement → retirement)
• Improve data accuracy, reporting, and standardization

Software & Access Governance

• Enforce approved software standards across endpoints
• Track software usage and licensing
• Assist with access reviews and audit readiness

Documentation & Process Improvement

• Maintain IT knowledge base (runbooks, SOPs, user guides)
• Document and standardize IT processes globally
• Identify and recommend operational improvements

Required Skills & Experience

• 3–5 years in IT support or IT operations
• Experience with Microsoft 365, Entra ID, Intune
• Familiarity with Jira or similar ticketing tools
• Experience with asset management (Lansweeper preferred)
• Strong troubleshooting and deskside support skills
• Solid understanding of endpoint environments (Windows)
• Clear documentation and organizational skills

Nice to Have

• Experience improving asset management systems
• Basic scripting (PowerShell, Python)
• Reporting tools (Excel, Power BI)

What We’re Looking For

• Organized, detail-oriented, and execution-focused
• Strong ownership of systems and data accuracy
• Documentation-first mindset
• Collaborative and proactive communicator

Compensation & Benefits

• MXN $21,000 – $29,000 gross/month
• Benefits above law (food vouchers, etc.)
• Onsite – Mexico City

ETAP requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

ETAP is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join ETAP to create the transformative technology that enables our customers to engineer a better world.