IT System Support

Responsibilities:

• Interact with end-users to assist in troubleshooting, identify root causes, and provide technical support when needed.

• Install and configure the company’s computer hardware, operating systems, and applications.

• Collaborate with field engineers to visit end-users when necessary.

• Ticket Management: Create, update, and manage support tickets to track and document the status and resolution of user issues.

• Security Awareness: Promote and enforce IT security policies, assisting users in understanding and adhering to best practices for maintaining a secure computing environment.

• User Account Management: Assist in managing user accounts, including account creation, modification, and deactivation, while ensuring adherence to security policies

• Follow instructions from superiors or field engineers during task execution and IT infrastructure implementation.

Requirements:

• Candidate must possess at least a Bachelor's Degree in Computer Science, Information Technology, Networking, or equivalent.

• 3-5 years of experience in helpdesk support, with a strong working knowledge of computer hardware, networking support, and other IT peripherals.

• Professional certifications in computer science and networking will be considered favorably.

• Applicants must be willing to work in Shah Alam, Selangor.

• Only shortlisted candidates will be notified.

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

• Free parking

Work Location: In person