IT Systems Admin

• $100,000–$110,000 + Super
• Enjoy a 9-day fortnight with potential work-from-home flexibility
• Grow your career with a rapidly expanding business, with opportunities to take ownership, make an impact and develop alongside the organisation

About the Client:

Our client is an established Australian business experiencing significant growth, with plans to expand its operations and workforce over the coming years. With a focus on delivering quality products and services, the organisation is investing in its infrastructure, systems and people to support its continued expansion. This is an exciting opportunity to join a business undergoing substantial growth, where technology plays an important role in keeping teams connected, productive and supported across multiple locations.

About the Position:

Our client is seeking a proactive and technically capable IT Support Specialist to support its Perth operations. Reporting to the IT Manager based on the east coast, you will serve as the primary IT contact for the Perth office, delivering hands-on technical support and ensuring systems, devices and business applications operate reliably and efficiently.

This is a varied, hands-on role suited to someone who thrives on troubleshooting, enjoys supporting end users and takes ownership of day-to-day IT operations. You will support a Microsoft-based environment, assisting both office-based and remote employees, including a mobile sales workforce that relies on seamless access to systems and technology while on the road.

Key Responsibilities:

• Provide day-to-day IT support to staff across the Perth office and wider organisation
• Act as the primary IT contact for Perth, managing technical issues and coordinating escalations where required
• Troubleshoot hardware, software, connectivity and user access issues across the business
• Administer and support Microsoft 365 applications, user accounts, permissions and collaboration tools
• Support network infrastructure, including HP switches, wireless connectivity and associated network equipment
• Assist with remote access, connectivity and system access for sales representatives and employees working away from the office
• Set up, configure and maintain computers, laptops, peripherals and other IT equipment for new and existing employees
• Manage user onboarding and offboarding, including account provisioning, access permissions and equipment preparation
• Monitor system performance and help maintain reliable, secure access to business applications and services
• Maintain IT documentation, asset registers and support procedures
• Work with the IT Manager to resolve escalated issues and implement technology improvements
• Contribute to IT projects supporting business expansion and the establishment of international operations
• Identify opportunities to improve IT processes, strengthen support capabilities and deliver a positive user experience

Skills and Experience:

• Demonstrated experience in an IT Support, IT Systems or similar technical support role
• Experience supporting Microsoft 365 environments, including user accounts, permissions and common business applications
• Strong troubleshooting skills across hardware, software, operating systems and network connectivity
• Understanding of networking fundamentals, including switches, Wi-Fi, TCP/IP and remote access
• Experience providing remote IT support to users working across different locations
• Ability to manage competing priorities, resolve issues independently and escalate appropriately when required
• Strong communication and customer service skills, with the ability to explain technical issues to non-technical users
• A proactive approach to problem-solving, with a focus on taking ownership and finding practical solutions
• Strong organisational skills and attention to detail, including maintaining accurate IT documentation
• Ability to work autonomously while collaborating effectively with a remotely based IT Manager and wider team

Apply Now:

Click on the Apply button to submit your application or for more information please contact:

WorkPac Principal Consultant: Lukas Radich on [0400 458 364](tel:0400 458 364) or [email protected] quoting job reference number 7469J20268277

About WorkPac:

WorkPac is one of the largest workforce solutions businesses in Australia, backed by over 25 years of proven success. We offer tailored, end-to-end solutions in recruitment, skills and career development across diverse sectors including Mining, Construction, Industrial, Engineering, Healthcare, Social Care and more. Choosing WorkPac is always a Good Move.

At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.