IT Systems Administrator

Responsible for managing and maintaining the organization's IT infrastructure, systems, and end-user technology environment. Provides technical support, administers Microsoft 365 services, ensures cybersecurity and compliance, manages devices and user access, and maintains reliable IT operations to support business continuity.

Key Responsibilities:

End User Support

• Provide Level 1–3 IT support to employees
• Manage incidents, service requests, and troubleshooting
• Support hardware, software, networking, printers, and business applications
• Maintain IT documentation and knowledge base

Microsoft 365 Administration

• Exchange Online administration
• Microsoft Teams administration
• SharePoint Online and OneDrive administration
• User and group management
• License management
• Email security and mailbox management
• Microsoft Entra ID administration

Device & Endpoint Management

• Laptop provisioning and deployment
• Microsoft Intune administration
• Device compliance and security policy management
• Asset and inventory management
• Hardware procurement and lifecycle management

Cybersecurity & Compliance

• Manage MFA and Conditional Access
• Administer Microsoft Defender
• Support ISO 27001 compliance initiatives
• Manage security incidents and vulnerabilities
• Maintain IT and security policies and procedures

Employee Onboarding & Offboarding

• User account creation and removal
• Access provisioning and deprovisioning
• Device setup and recovery
• Application and permission management

Infrastructure & Networking

• Manage office network, Wi-Fi, VPN and firewall environments
• Liaise with internet and technology providers
• Monitor system performance and reliability

Vendor & Application Management

• Manage relationships with software and hardware vendors
• Manage software licensing and renewals
• Support SaaS platforms and business-critical applications

Business Continuity

• Manage backup solutions
• Maintain disaster recovery documentation
• Perform regular recovery testing

Required Experience

• Minimum 3 years' experience in IT Support or Systems Administration

• Strong experience administering Microsoft 365 environments

• Experience with:

  • Microsoft Entra ID
  • Exchange Online
  • Teams
  • SharePoint Online
  • OneDrive
  • Microsoft Intune
  • Microsoft Defender
  • Windows 11 administration

• Sound networking knowledge (Wi-Fi, VPNs, firewalls)

• Experience supporting hybrid and remote workforces

• Strong troubleshooting and customer service skills

Desirable Experience

• ISO 27001 or other security/compliance experience
• Microsoft certifications
• Power Platform experience
• Experience supporting businesses with 30–150 employees
• Project management experience

Personal Attributes

• Self-sufficient and proactive
• Strong communication and stakeholder management skills
• Customer-focused and service-oriented
• Well organised with strong documentation practices
• Able to work independently and take ownership of the IT function

Outcome We Are Looking For

The successful candidate will become the primary internal IT resource and be responsible for creating a well-governed, secure, and supportable IT environment. They should be capable of owning device management, Microsoft 365 administration, cybersecurity, onboarding/offboarding, vendor management, and day-to-day support without requiring significant external assistance.