IT Systems Administrator

Job Duties:

· Responsible for installing, administering and optimizing Windows and/or UNIX servers and components and related technologies.

· Support and maintain the network management system, including installations, formatting, backups, restoration, optimization of performance, monitoring, and troubleshooting of all systems.

· Implement server installations, upgrades, routine maintenance and vendor-supplied patches in accordance with established Information Technology (IT) policies and procedures.

· Ensure proper installation of network management systems updates and perform data backup and recovery.

· Maintain standard operating procedures and documentation adhering to industry best practices.

· Troubleshoot malfunctions of low to moderate complexity on Windows and/or UNIX systems. Isolate, diagnose, and resolve problems.

· Monitor and tune systems to achieve optimum performance levels.

· Perform server backups and recovery procedures.

· Participate in development, testing, and implementation of business continuity and disaster recovery plans.

· Prioritize and respond to Service Desk tickets as appropriate; provide timely response to escalations in accordance with service level agreements (SLAs).

· Manage enterprise directory services and supporting server infrastructure.

· Act as a project resource and work with senior team members to assist with the design and review of new server systems, applications and hardware; assist senior team members with architecting the server infrastructure required to support these projects.

· Coordinate and participate in key process improvements as they relate to the client/server and core infrastructure services environment.

ADDITIONAL JOB DUTIES

· Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.

· Perform other duties as assigned by management.

QUALIFICATIONS:

EDUCATION:

• High School Diploma or GED - Required

• Bachelor's Degree or equivalent work experience – Required

• Licenses or certifications – Preferred

EXPERIENCE:

Required experience:

• Less than 2 years One year of related experience with current supported technologies required.

Preferred experience:

• Three years of related experience with current supported technologies preferred

KNOWLEDGE, SKILLS, ABILITIES & OTHER CHARACTERISTICS:

Specific Job Related Knowledge, Skills, Abilities & Other Characteristics:

· Ability to be on call 24 hours a day on a 7–day rotating schedule.

· Proficient personal computer skills including Microsoft Office.

· Knowledge in one or more of the following technologies: UNIX, Windows, Citrix XenApp, DNS, DHCP, Exchange 2010, MS Clustering, Powershell, TMG, VMware ESX/ESXi/View/VMA. W2K3, W2K8, or Websense.

General Job Level Knowledge, Skills, Abilities & Other Characteristics:

· Excellent written, verbal and interpersonal communication skills.

· Ability to multi-task and adapt to change.

· Proven track record of meeting or exceeding customer experience and financial objectives

· Ability to maintain the highest level of confidentiality.

· Strong analytical and presentation skills.

· Proven track record in a metric focused environment.