IT Systems Administrator

About the Role

In business for over 50 years, Cruise America is seeking a qualified IT Administrator and future co-owner to join our stable, employee-owned company at our headquarters in Mesa, AZ. In this role, you will administer and support both cloud-based and on-premises services, as well as the company’s proprietary Point of Sale (POS) system. You will also provide direct phone support to end users across more than 120 locations.

Essential Duties & Responsibilities

• Configure, install, troubleshoot, repair, and maintain all hardware, software, and network products in person, by phone, or via remote software.
• Oversee network infrastructure to ensure security, regulatory compliance, and disaster recovery readiness.
• Maintain the security of proprietary company data and manage complete system backups to protect against system failures or disasters.
• Plan, design, test, and implement configuration changes for both on-premises and cloud servers and software.
• Prepare for and execute security audits and internal investigations.
• Deliver responsive end-user support to resolve technical issues quickly and effectively.
• Collaborate with the Vice President of IT, IT Manager, Executive Staff, and end users to resolve technology issues and advise on future projects.
• Research technology solutions for current and upcoming IT implementations and complete specified corporate IT projects.
• Participate in a required once-monthly Saturday on-call shift and commit to extended hours when needed to achieve project goals.

Qualifications & Technical Skills

Required Technical Skills

• Windows Environments: Windows Server setup and administration (including Hyper-V Clusters, SANs, and Active Directory) and Windows 11 setup and administration.
• Database Administration: SQL Server setup and administration.
• Cloud & Microsoft Azure: Administration of Azure Web Services, including Entra ID, App Services, SQL Server, Firewalls, and VPN.
• Productivity & Networking: Office 365 administration and basic network administration.

Preferred / Helpful Skills

• Scripting and deployment via VBS/PowerShell and desktop imaging.
• Security and backup tools, specifically Barracuda Email Service, Barracuda Web Filter, SonicWall Firewalls, and Datto Backup.
• Communications platforms, including Zoom Phone and Contact Center.
• General proficiency with the Office Productivity Suite.

Core Competencies

• Job Knowledge & Continuous Learning: Demonstrates strong technical competency with minimal supervision, stays current on industry developments, assesses own strengths and weaknesses, seeks feedback, and shares expertise with teammates.
• Quality & Attention to Detail: Recognizes the impact of small inaccuracies, follows instructions precisely, and demonstrates thoroughness and accuracy.
• Communication & Teamwork: Exhibits strong verbal and written communication skills with supervisors, co-workers, and customers; gives and welcomes feedback and supports team success.
• Adaptability & Professionalism: Navigates frequent changes, delays, or unexpected events effectively while upholding organizational ethics, personal grooming standards, and company protocol.

Benefits & Perks

• Employee Stock Ownership Plan (ESOP): Become a part-owner of Cruise America. All ESOP contributions are 100% funded by the company—never out of your paycheck—giving you a direct financial stake in our collective success.
• Health & Wellness: Cigna Open Access Plus Plan covering major medical, prescription, dental, and vision insurance.
• Retirement & Time Off: 401(k) plan, plus paid sick and vacation time.
• Employee Perks: Exclusive employee discounts on RV rentals.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off

People with a criminal record are encouraged to apply

Work Location: In person