IT Systems Administrator

Job Summary: Install, configure and upgrade server and PC systems and software. Lead IT projects as assigned. Lead the planning, implementation, maintenance, and optimization of our IT infrastructure. This position should have a deep expertise in systems administration, networking, cybersecurity, best practices, and knowledge in different technologies and will play a critical role in ensuring the availability, performance, and security of our enterprise systems.

This is an onsite position

Days: Monday - Friday with on call rotation which varies depending on staffing (averages out around 1 week every 6 weeks)

Hours: 7:30am - 5:30pm (various shifts depending on staffing) with need for other hours depending on operational need

Major Job Functions:

• Install, assemble and configure computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pull cables and rewire or direct the rewiring of cables as required for new installations and office reconfigurations.

• Troubleshoot problems with server and PC computer systems, including e-mail, network and peripheral equipment problems; make repairs and corrections where required.

• Act as technical resource in assisting users to resolve problems with equipment and data; assume responsibility for a centralized help desk.

• Make hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.

• Assist in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provide instruction and written documentation where required.

• Assist with planning, design, research and acquisition of new or upgraded hardware and software systems; maintain current knowledge of hardware, software and network technology and recommend modifications as necessary.

• Ensures all hardware and software problems/issues and facility problems are logged via help desk tickets and resolved in a timely manner.

• Monitor and initiate all scheduled backup jobs and insure successful execution.

• Perform file restores.

• Unracking and racking of equipment.

• Deploy and maintain end user workstations.

• Monitor and maintain corporate network.

• Monitor all facility related equipment and assist with PM’s (Preventive Maintenance).

• Recommend improvements based on working knowledge of the operational environment.

• Schedule and/or perform all special work requests/tasks and change control events (turnovers).

• Familiarity with the security and privacy requirements specific to healthcare, particularly HIPAA

• Expertise in virtualization platforms (i.e. VMware, vSphere, Hyper-V)

• Strong practical experience with enterprise-level backup and recover solutions (i.e. Rubrik, Veeam)

• In-depth knowledge of VDI administration (i.e. Citrix, VMware Horizon)

• Solid understanding of server hardware (HPE, Dell, Cisco USC) and storage technologies (SAN/NAS)

• Proficiency in administering Windows Server OS (2019/2022) and Active Directory

• Proficiency in administering Linux Server OS Red Hat Enterprise Linux

• Maintain clear and accurate documentation for all system configurations, procedures, and troubleshooting guides.

• Act as a final point of escalation for complex system issues, performing root cause analysis and implementing permanent solutions.

• Apply security best practices, implement system patches, and enforce configurations to ensure compliance with relevant healthcare regulations (HIPAA/HITECH) and organizational policies.

• Administer and maintain Virtual Desktop Infrastructure (VDI) solutions (e.g., Citrix, VMware Horizon) to provide secure, flexible, and reliable access to clinical and business applications for end-users

• Implement, manage, and regularly test comprehensive backup and disaster recovery (DR) solutions to ensure the integrity, confidentiality, and high availability of critical healthcare data (EHR, PACS, etc.).

• Manage and support core data center technologies, including blade server systems, Storage Area Networks (SANs), Network Attached Storage (NAS), and related hardware components.

• Design, deploy, and manage server and desktop virtualization technologies (i.e. VMware vSphere, Microsoft Hyper-V), optimizing resource utilization and scalability.

• Administer, monitor, and maintain the organization's entire IT infrastructure, including servers (physical and virtual), operating systems, storage, and network services, ensuring optimal performance and reliability.

• Adhere to all policies, standards and procedures.

• Perform other miscellaneous duties as requested.

Specifications:

• Education: Bachelor’s degree in computer science, Information Technology, or a related field. Verifiable desired experience may be substituted for education.

• Experience: Good knowledge of computers, servers, monitoring & network systems. 5+ year’s relevant IT experience in IT system administration, preferably within a healthcare or other highly regulated industry.

• Certification/License/Registration: Relevant professional certifications (i.e. VCP, MCSE, Citrix Certified Administrator) preferred but not required.

• Position Titles and Number Supervised: None.

• Special Training/Skills: Must be able to remain calm in stressful situations. Must be able to make sound judgments and execute the appropriate actions based on the needs of the employees and knowledge of practice policies and procedures. Must have good communication skills and be discrete with confidential information.

• Physical Demands: Ability to move about freely. Must possess sufficient visual and auditory acuity to perform task associated with the position.

• Working Conditions: Works in a medical facility. Sits, stands, and walks intermittently throughout the day. Must stoop and bend in the course of job performance. Ability to have the occasional travel to support business operations. Locations such as but not limited to data centers, business owned locations and other offsite locations to support the business.

• Other (Operational Excellence): Employee must be aware of and fully support all practice policies and procedures. Must have demonstrated ability to deliver services to fellow employees with compassion and in a responsive, courteous and concerned manner.