IT Systems Analyst - BuildOps

About The Opportunity

A growing national organization serving the commercial building services and MEP industry is seeking an BuildOps Admin/SME to take functional ownership of its BuildOps platform across multiple operating companies.

This is a highly collaborative, business-facing role focused on BuildOps administration, configuration, governance, process improvement, and user support. The ideal candidate will have significant hands-on BuildOps experience and be able to step into the environment with minimal ramp-up.

You will work closely with operating company leaders, service and dispatch teams, accounting, IT/data teams, and the BuildOps vendor to ensure the platform is configured effectively, used consistently, and continuously improved.

Key Responsibilities

BuildOps Administration & Governance

• Serve as the primary functional BuildOps expert across multiple operating companies.
• Manage configurations, workflows, permissions, processes, and system standards.
• Troubleshoot issues and establish governance around requests, enhancements, and configuration changes.
• Evaluate business needs and translate them into practical BuildOps solutions.

Business Process & Stakeholder Management

• Partner with service, dispatch, operations, purchasing, inventory, project, and accounting teams.
• Identify opportunities to standardize workflows and establish enterprise best practices.
• Balance company-specific requirements with broader organizational standards.
• Gather requirements, document processes, and manage enhancement priorities.
• Serve as the bridge between operating companies, enterprise leadership, IT/data teams, and BuildOps.

Implementation & Continuous Improvement

• Support BuildOps implementations for newly acquired or onboarded operating companies.
• Participate in discovery, configuration, UAT, training, and post-go-live stabilization.
• Develop repeatable implementation processes, checklists, and best practices.
• Identify opportunities to improve workflows, reporting, system utilization, and user adoption.

Reporting & Integrations

• Help establish consistent reporting standards and business definitions within BuildOps.
• Validate reports and dashboards against business requirements.
• Partner with IT, data, accounting, and integration teams on system dependencies and data flows.

Qualifications

• Hands-on experience administering, configuring, or owning BuildOps.
• Ability to contribute immediately with minimal ramp-up time.
• 5+ years of experience in business systems, field service operations, implementation, process improvement, or enterprise applications.
• Strong understanding of BuildOps and the operational processes it supports.
• Experience with service operations, dispatch, work orders, purchasing, inventory, projects, agreements, and/or accounting-related workflows.
• Strong requirements gathering, process improvement, communication, and stakeholder-management skills.