IT Systems & CRM Administrator / Developer

Baan Thai Immigration Solutions | Bangkok, Thailand

Experience: 2–5 years
Employment Type: Full-time
Location: Bangkok, Thailand

About Baan Thai Immigration Solutions

Baan Thai Immigration Solutions is a professional immigration services and legal firm based in Bangkok, assisting individuals, families, and businesses with Thai and U.S. immigration matters.

We rely on technology to manage client relationships, streamline workflows, maintain accurate records, and deliver efficient, high-quality services. We are seeking a technically skilled, business-minded IT Systems & CRM Administrator / Developer to manage, maintain, and continuously improve our software systems.

Position Overview

The successful candidate will take primary responsibility for the administration, maintenance, customization, and improvement of our existing Zoho CRM platform, which has been customized to support our business operations.

The position also involves supporting and improving our broader software environment, including other Zoho applications, Microsoft Office, Docketwise, Adobe, and Thai accounting and billing software.

We are looking for someone who combines strong technical and coding skills with an understanding of how our businesses operates. The ideal candidate can identify inefficiencies, troubleshoot problems, develop practical solutions, and improve the way our team uses technology.

Key Responsibilities

CRM Administration & Development

• Manage, maintain, troubleshoot, and enhance our customized Zoho CRM system.
• Develop and modify workflows, automations, custom fields, modules, reports, and dashboards.
• Write, maintain, and troubleshoot code, scripts, and integrations.
• Improve system performance, data quality, reliability, and usability.
• Work with management and staff to identify opportunities for greater efficiency and automation.

Business Software & Systems Support

• Administer and support other Zoho applications, including Zoho Docs and related document management tools.
• Support Microsoft Office applications, including Word, Excel, Outlook, and other Microsoft 365 tools.
• Assist with the administration and effective use of Docketwise, Adobe applications, and Thai accounting/billing software.
• Evaluate opportunities to integrate applications and reduce duplicate data entry and manual processes.
• Manage user accounts, access permissions, software configurations, and basic system security.

Process Improvement & User Support

• Understand existing business processes and recommend practical technology improvements.
• Translate business requirements into effective technical solutions.
• Troubleshoot software issues and provide day-to-day support to employees.
• Develop clear system documentation and provide staff training.
• Assist management in evaluating and implementing new technology, including AI-enabled tools and workflow automation where appropriate.

Qualifications & Experience

Required

• 2–5 years of relevant experience in CRM administration, software development, business systems, or IT applications support.
• Hands-on experience administering, configuring, or customizing a CRM platform.
• Strong technical aptitude with demonstrated programming or scripting ability.
• Understanding of databases, data structures, APIs, integrations, and workflow automation.
• Proficiency with Microsoft Office applications.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work independently, prioritize projects, and communicate effectively with nontechnical colleagues.
• Good English communication skills.

Preferred

• Direct experience with Zoho CRM, particularly customization, automation, and Deluge scripting is preferred.
• Experience with other Zoho products and their integration with CRM.
• Familiarity with JavaScript, Python, SQL, or similar programming languages.
• Experience integrating business applications through APIs.
• Experience with document management, professional services, accounting, or billing software.
• Some practical business or operations experience, particularly in a service-oriented organization.
• Familiarity with AI tools and their potential application to business workflows.

Candidates with strong experience in Salesforce, HubSpot, Microsoft Dynamics, or another major CRM platform are encouraged to apply, even without direct Zoho experience.

What We’re Looking For

We are particularly interested in someone who is more than a traditional IT support specialist.

The successful candidate will be curious, resourceful, organized, and capable of understanding both the technical and business sides of our operations.

We want someone who can maintain what we have today while helping us build better, more automated, and more efficient systems for tomorrow.

How to Apply

Please submit your CV/resume, a brief description of your CRM and programming experience, and examples of systems, automations, or software improvements you have personally developed or implemented.