IT Systems Support Engineer

Role: Provide Tier 1 helpdesk and technical support to users across multiple locations.

Responsibilities

• Troubleshoot hardware, software, mobile devices, and network issues.
• Manage user accounts, backups, antivirus software, and phone systems.
• Document technical procedures and support processes.

Qualifications & Skills

• Strong troubleshooting skills for hardware and software problems.
• Experience with user account management and backup procedures.
• Knowledge of antivirus and phone system management.
• Excellent documentation skills and technical support mindset.