IT Systems Support Specialist

About Centurion Data Systems

Centurion Data Systems is a locally owned Managed Service Provider (MSP) that has been supporting businesses throughout Southeastern Wisconsin for over 30 years.

We provide managed IT services, cybersecurity, network infrastructure, and technology solutions to businesses that depend on reliable and secure systems.

We're a small, established company with long-standing client relationships and a team that works together to get things done.

About the Position

We're looking for an IT Systems Support Specialist to join our team in Pewaukee.

This is a hands-on, client-focused role primarily involving troubleshooting technical issues, resolving support requests, and maintaining client IT systems. You'll also have opportunities to work alongside our engineers on more complex technical problems, system upgrades, and projects.

You'll work with a variety of technologies and client environments, giving you the opportunity to build on your existing skills and gain experience in new areas.

We're looking for someone with a solid technical foundation who enjoys troubleshooting, takes pride in doing quality work, and is willing to learn from others. Attention to detail, following established procedures, and seeing tasks through to completion are important parts of how we support our clients.

Why Join Centurion?

• Variety of work: Gain experience with different technologies, systems, and client environments.
• Opportunity to grow: Work alongside experienced engineers and continue developing your technical skills through hands-on experience.
• Team environment: Be part of a smaller team where employees work together, share knowledge, and support one another.

What You'll Be Doing

• Troubleshoot and resolve hardware, software, workstation, and network issues.
• Provide technical support to clients by phone, remotely, and in person.
• Install, configure, and maintain workstations, and assist with server and network equipment installations and maintenance.
• Support Microsoft 365, Active Directory, email systems, and user accounts.
• Assist with maintaining client networks, firewalls, backups, and security systems.
• Monitor client systems and respond to alerts or potential issues.
• Assist our engineers with server upgrades, equipment installations, migrations, and other IT projects.
• Follow established procedures, verify configurations, and document technical work accurately.
• Communicate with clients and team members regarding technical issues, updates, and resolutions.

Skills & Experience

What We're Looking For:

• Previous hands-on IT support experience, preferably in a business environment.
• Working knowledge of Windows 10/11 and Microsoft 365.
• Familiarity with Windows Server and Active Directory.
• Understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPNs.
• Experience troubleshooting computers, software, and common network issues.
• Ability to independently troubleshoot and resolve common IT support issues while recognizing when to involve other team members.
• Strong communication, organizational, and customer service skills.

Additional Experience That Would Be Helpful:

• Experience working for a Managed Service Provider (MSP).
• Experience with SonicWall firewalls, switches, and wireless networking.
• Familiarity with NinjaOne, SentinelOne, or Mimecast.
• Experience with VMware or Hyper-V.
• Microsoft Azure administration.
• Experience with server installations, backup solutions, and cybersecurity tools.
• Relevant Microsoft, networking, or cybersecurity certifications.

Experience with every technology listed is not required. We value a strong technical foundation, good troubleshooting skills, and a willingness to continue learning.

Compensation & Benefits

• Annual salary: $50,000–$75,000, based on experience and qualifications.
• Paid Time Off (PTO).
• Paid holidays.
• Health insurance with employer contributions toward employee and family coverage.
• Company-paid dental insurance.
• Health Savings Account (HSA) with employer contribution.
• Company-paid life insurance.
• Company-paid long-term disability insurance.

Work Schedule & Location

• Full-time, on-site position at our Pewaukee, Wisconsin office.
• Regular business hours are Monday–Friday, 8:00 AM–5:00 PM.
• Occasional travel to local client locations.
• Some evening or weekend work may be required for scheduled maintenance or special projects.

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Work Location: In person