IT Systems Technician

About the role

This is a hands-on technical role covering Level 1 & 2 technical support and escalations, Microsoft 365, Entra ID and Azure, networking, firewalls, DNS and cybersecurity, customer onboarding, migrations and technical projects, PowerShell, APIs and system integrations, and AI, automation and internal technology. You'll be part of the technical team working across IT support, customer projects, Microsoft cloud, networking and cybersecurity — with the opportunity to also help build, automate and improve the way technology is delivered.

Key responsibilities

• Provide Level 1 & 2 technical support and escalations
• Support Microsoft 365, Entra ID and Azure environments
• Work with networking, firewalls, DNS and cybersecurity
• Handle customer onboarding, migrations and technical projects
• Work with PowerShell, APIs and system integrations
• Contribute to AI, automation and internal technology initiatives
• Take ownership of technical problems, troubleshoot properly and see them through
• Work across support and real customer projects

About you

• Solid IT support experience and strong technical fundamentals
• Confident supporting Microsoft 365 and Windows environments
• Understanding of networking fundamentals
• Ability to troubleshoot beyond following a checklist
• Strong communication skills with customers
• Takes ownership and follows things through
• Capable of working on customer projects
• Interested in scripting, APIs, AI and automation
• Enjoys learning, experimenting and building things
• MSP experience would be highly regarded