IT Systems Technician/Administrator

Job Title: IT System Technician/Administrator

Reports To: IT System Engineer

FLSA Status: Non-Exempt

Prepared Date: August 17, 2026

SUMMARY: Provide technical assistance to computer users. Answer questions or resolve computer problems for coworkers and guests in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Act as Point of Contact for IT Vendors and assist with vendor relations. Create and maintain IT related paperwork varying from Forms to Policy and Procedures. Configure and maintain IT infrastructure.

QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner. Must be able to wear personal protective equipment as required by the tasks at hand. The requirements listed below are representative of the knowledge, skill, and/or ability required.

ESSENTIAL JOB FUNCTIONS:

· Answer user inquiries regarding computer software or hardware operation to resolve problems

· Research to find resolutions to unknown problems.

· Oversee the daily performance of computer systems

· Configure and maintain IT Infrastructure

· Create and maintain IT forms, Policies, Procedures

· Setup and maintain equipment: Computers, Servers, Network Equipment, Printers, etc.

· Develop training materials and procedures, or train users in the proper use of hardware or software

· Act as point of contact for IT vendors and maintain vendor relations

· Refer major hardware or software problems or defective products to vendors or technicians for service

· Ensure major IT projects are completed in a timely manor

· Ensure IT security is maintained over the internal systems in accordance to regulations

· Enter commands and observe system functioning to verify correct operations and detect errors

· Maintain records of daily data communication transactions, problems and remedial actions taken

· Prepare evaluations of software or hardware and recommend improvements or upgrades

· Confer with staff, users, and management to establish requirements for new systems or modifications

· Modify and customize commercial programs for internal needs

· Inspect equipment and read order sheets to prepare for delivery to users

· Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis

· Conduct research into advancing technologies and their applications for VRC

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

SALARY/WAGE RANGE:

$55,000-75,000 per year

SUPERVISORY RESPONSIBILITIES:

None

EDUCATION and EXPERIENCE:

· Bachelor’s degree or higher in related field preferred

· Two or more years of experience in front-line computer help experience required

LANGUAGE SKILLS:

· Read and correctly interpret documents in English such as safety rules, safety data sheets, cold spray recipes, operating and maintenance instructions, work instructions, procedure manuals, newspapers, periodicals, journals, and brochures

· Write routine reports, correspondence, inventory summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style

· Ability to speak effectively in English on the phone and in person with coworkers

· Understanding of IT technical terms

MATH SKILLS

· Proficient: basic math skills with high attention to detail

COMPUTER SKILLS:

· Microsoft Word, Power Point, and Excel at an intermediate level

· Basic hardware maintenance training

· Competent with network management, firewall, and security software

· Proficient in electronic forms of communication including email, web searching, and data organization

· Ability to quickly learn computer applications

· Maintain an understanding of Cybersecurity

REASONING ABILITY:

· Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

· Read and interpret design documents and schematics

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 50 pounds and frequently lift and/or move up to 75 pounds. The employee must be able to see differences in color, widths, and lengths of lines such as those on design and schematic drawings.

ENVIRONMENTAL CONDITIONS:

Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

· Must be able to work effectively in a fast-paced environment, communicate well with others, effectively deal with internal customers and external vendors and customers, and accept constructive criticism

· Must be able to change activity frequently and cope appropriately with interruptions

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• front-line computer help: 2 years (Required)

Language:

• English (Required)

Location:

• Box Elder, SD 57719 (Required)

Work Location: In person