IT Team Lead

Job Responsibilities

• IT Leadership & Operations
• Lead, supervise, coach and develop the IT team to ensure efficient delivery of IT services and support.
• Oversee the day-to-day management and availability of IT infrastructure, networks, hardware, software and business applications.
• Ensure timely resolution of IT incidents, service requests and technical issues across the Head Office and branch network.
• Establish and maintain IT policies, procedures, standards and documentation.
• Manage IT projects, system upgrades, technology implementations and digital transformation initiatives.
• Work closely with Management and business teams to understand operational requirements and recommend effective technology solutions.
• Manage relationships and performance of external IT vendors, service providers and technology partners.
• Cybersecurity & Information Security
• Lead and continuously strengthen the Company’s cybersecurity framework and controls.
• Monitor and manage cybersecurity risks, vulnerabilities and potential security incidents.
• Implement appropriate controls relating to endpoint security, access management, network security, data protection and secure system configurations.
• Coordinate vulnerability assessments, security testing and remediation activities.
• Establish and maintain cybersecurity incident response and escalation procedures.
• Promote cybersecurity awareness among employees through training and regular awareness programmes, including phishing and social-engineering prevention.
• Ensure appropriate security monitoring, logging, backup and recovery controls are in place.
• Work with relevant stakeholders to ensure IT security practices support regulatory, audit and business requirements.
• AI & Digital Innovation
• Identify opportunities to leverage Artificial Intelligence (AI), automation and emerging technologies to improve business efficiency, customer experience and decision-making.
• Evaluate and recommend appropriate AI tools and solutions for areas such as process automation, IT support, data analytics and employee productivity.
• Support the responsible and secure adoption of Generative AI and other AI technologies, with appropriate consideration for data privacy and information security.
• Develop governance and guidelines for the responsible use of AI within the organisation.
• Stay updated on emerging technology trends and recommend practical innovations that can support the Company’s business growth and digital transformation.
• Business Continuity & Disaster Recovery
• Maintain and regularly test IT disaster recovery and business continuity capabilities.
• Ensure appropriate backup, recovery and system resilience measures are in place for critical business systems.
• Participate in business continuity planning and support recovery activities during technology disruptions or cybersecurity incidents.
• Identify potential single points of failure and recommend improvements to strengthen operational resilience.
• Compliance, Governance & Risk Management
• Ensure IT practices and controls support applicable regulatory, internal policy and audit requirements.
• Support internal and external audits relating to IT systems, cybersecurity and technology controls.
• Maintain proper records and documentation of IT assets, systems, access rights and technology risks.
• Provide regular reporting to Management on IT performance, major incidents, cybersecurity risks and improvement initiatives.