IT TECH

Department: Information Technology
Reports To: Director of Information Technology

APPLICANT MUST BE ABLE TO PASS AN EXTENSIVE CRIMINAL BACKGROUND CHECK REQUIRED TO SUPPORT LAW ENFORCEMENT NETWORKS.

SUMMARY

This position troubleshoots and assists with support of municipal employees.

Job Responsibilities:

• Provide service desk support for all municipal technology systems.
• Deploys and manages desktops, laptops, tablets, mobile devices, and peripherals using centralized endpoint management tools.
• Supports Microsoft 365 applications and cloud-based productivity services.
• Assists users with MFA enrollment and password management.
• Creates and maintains technical documentation.
• Performs endpoint security monitoring and remediation under supervision.
• Maintains asset inventory and lifecycle tracking.
• Serves as 24/7 on-call position supporting City IT functions, which includes but is not limited to: Parks, Utilities and Public Safety.
• Prepares City Board Meeting room for Mayor and Board Meetings including sound system, distribution of IPAD devices for use of Alderpersons and controlling the public display of meeting packet on large screen.
• Performs additional duties as assigned.

Key Skills and Experience

• IT support desk experience to include Help Desk and Microsoft 365 applications.

• Experience installing, administering and troubleshooting Windows computers and laptops.

• Experience troubleshooting Active Directory, TCP/IP, DHCP and DNS within a LAN.

• Experience with WebEx, Zoom, Teams rooms systems, and other audio/video conferencing technologies as well as mobile device management and support.

• Experience supporting hybrid cloud/on premise Microsoft Eco system.

• Experience configuring Cisco/Aruba switches.

  PHYSICAL DEMANDS:
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to see, talk or hear. The employee frequently is required to stand; walk; use hands to touch or feel; and reach with arms or hands.

Miscellaneous Information

EMPLOYMENT WITH THE CITY OF SOUTHAVEN REQUIRES:

• A satisfactory check of references.
• A medical examination may be required and may be considered before any appointment can be finalized; and may require a laboratory test for alcohol and substance abuse.
• Federal law requires that the selected candidate provide proof of identity and employment eligibility. (E-VERIFY)
• All City of Southaven employees must receive their payroll check through direct deposit as a condition of employment.