IT Technical Aid

Location: Onsite - 12860 Crossroads Parkway South, City of Industry, CA, 91746

Contract Duration: 3 Months

Job Overview: IT Technical Aid (Asset Inventory Scanning)

IT Technical Aid provides basic IT support by troubleshooting and resolving user issues, documenting and escalating technical problems, testing systems, validating user manuals, and assisting with the installation, configuration, maintenance, and troubleshooting of computers, printers, cabling, and other IT equipment.

Skills Required

The IT Technical Aid will possess knowledge and experience in customer service; decision making; organizational awareness; problem solving; oral communication, speaking and writing; troubleshooting hardware and software issues.

Experience Required

Two (2) years of highly specialized clerical experience involved in an information systems environment including the use or installation of desktop software and/or operating high-speed commercial printers.

Education Required

A high school diploma or equivalent.

Additional Information

The work schedule will be established within the first week of onboarding and will align with the section’s operational hours. After-hours support may be required at the discretion of the Project Manager, with advance notice. The Department of Economic Opportunity reserves the right to modify work schedules with a minimum of 24 hours’ notice