IT technical associates

Job Title – IT technical associates

Company – TCS (MEA)

Location – Oman

Job type – Full time

About Us:

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.

A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world’s best-trained consultants with 157 nationalities in 53 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News.

Job Description:

We need IT technical associates to support IT systems specific to Office, Warehouse & stores equipment including desktop/laptop, PDTs, Access Points, Terminal Servers, IDFs etc

Roles & Responsibilities

• Resolve incidents and problems associated with EUC equipment and software, and provide break/fix support, advice, and assistance to Users (Office, Stores & Warehouse).

• Provide onsite support or dispatch of support specialists as necessary to provide Users with operational and technical support and to meet agreed service levels

• Provide service request and incident status to end users.

• Install equipment and software, including new equipment and software or upgrades. All installations and configurations will be performed according to standards and change management procedures.

• Coordinate, plan, and schedule IMACs with affected IT functions within the services provided by Supplier

• Receive IMAC related service requests from Users and/or Service Desk and validate the IMAC request for correctness and proper authorization.

• Communicate with Users if there is any issue with an IMAC related service request.

• Coordinate and communicate with designated personnel or other third parties, concerning scheduling and requirements so as to minimize the business impact on Users.

• Coordinate the scheduling and dispatching of appropriate technicians, including third-party vendors.

• Connect equipment to network facilities (for example, LAN and/or WAN connectivity).

• Coordinate efforts with third-party service and maintenance providers as necessary to keep EUC equipment and software in good working order.

• Maintain standards for supported operating systems.

• Email client management (access configuration & troubleshooting)

• Support for IM, Voice, Video, Collaboration services (O365)

• Providing first level and break fix support for Back Office Server, Network, WiFi, PoS, Thermal Printers, Laser Printers / MFPs, Pathfinders, PDTs, iPADs / iPODs and PC connected to digital screens, Barcode Printer/Wireless printer/scanner/ MFP/Portable/Laser Printer/Sewoo Printer /pathfinder printer/Hardware/ Drivers ,Warehouse telephone/PABX/ ADSL/telephone/verifone/ISP coordination

• Intranet and Remote Access Service

• Anti-Virus Management Installation Configuration Service & Troubleshooting

• Device encryption, File services, Print services

• IMACD and Break/Fix

• New warehouse opening/closing/shifting, Warehouse sale setup, Asset procurement (PR approval & documentation) for regular support & new projects

• Desktop/Laptop/VDI Management/Accessory & Support, Printer & Peripheral Management (coordination with support vendors on replacement / provisioning, allocation of replacements)

• Support service for Desktop/Laptop/VDI Management/Accessory & Support. Printer & Peripheral

• Retirement of all IT equipment’s that belongs to the store

• Configuration of printer driver

• configuration of BO Server, POS, Router, Switch, Wi-Fi Access Point, PDT/Pathfinder, LJ Printer//MFP, Thermal Printers,

• Footfall Configuration, Bio-Metric Attendance, Single-Swipe configuration on POS, Telephone PABX and Phone Extension

Application Deadline: 10-October-2026

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