IT Technical Support Administrator II

Department 14034 Enterprise Corporate - Enterprise Tech Field Services NC

Status Full time

Benefits Eligible Yes

Hours Per Week 40

Schedule Details/Additional Information This is a 100% onsite position with a required after-hours on-call rotation to support operational needs. 8-5pm

Pay Range $30.70 - $46.05

Major Responsibilities

• Ensurescompliance with Advocate Health IT standards. Preemptivelyidentifiesvariations from standards and potential technology issues. Participates in change control activities for any environmental, operational, configuration changesas prescribed bydefined change control processes.
• Perform software installation using defined Advocate Health processes and tools.
• Proactively ensure the efficientutilizationof Advocate Health's IT resources through regular reviews of hardware usage reports. FollowsAdvocateHealth ITAM process for device removal, including inventory management.
• Operates as a local field resource assigned to multiple projects including acquisitions, construction projects, new system implementations, upgrades, maintenance, or retirements while following IT system policies and practices. Communicates with project management and leadership teamregardingupdates, potential risks or concerns that mayimpactassignedproject. Support Field Services Strategic Initiatives that align with the overall organizational goals.
• Building andmaintainingrelationships through rounding and consulting with Site Leadership.Establishes meaningful stakeholder relationships targeted at improving productivity and engagement between IT and our business partners.Must be able torepresentIT to site and local leaders in situations such as meetings, rounding, and safety huddles. Participate as site representative on Advocate Health enterprise-wide technical oversight committees and teams.

Licensure, Registration, And/or Certification Required

• Nonerequired.

Education Required

• Bachelor’sdegree or equivalent experience in Computer Science, Information System, Engineering, or related field.

Experience Required

• 3 yearof experience in a complex IT operating/support environment.

Knowledge, Skills & Abilities Required

• Must have excellent interpersonal and technical skills.
• They must troubleshoot problems accurately andpossessa positive attitude to deal with a variety of situations.
• Must have excellent interpersonal and technical skills.
• Preferred background in Healthcare, Customer Service or Technology.
• Excellent written and oral communication skills
• Strong customer service skills
• Excellent problem-solving skills

Physical Requirements And Working Conditions

• Ability tolift tothirty-five pounds withoutassistance. For lifts over thirty-five pounds, lifting equipment is expected to be used or lifted with at least one other associate when available. Unique lifting/movement situations will be assessed on a case-by-case basis.
• Travel to Advocate Health locationsrequired.
• This position requires incumbents to work onsite (unless specified otherwise) in both an office and clinical environment.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our CommitmenttoYou Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Operates in the field as part of the IT Field Services support team. This team provides 24X7X365 support services for clinical and business applications, endpoint devices and implements approved technical solutions in collaboration with other IT technical teams. This includes support of various operational and strategic projects, including hardware, software, cybersecurity, and mobile devices. Provides support for problem incidents, new requests and configuration of software and hardware. Accountable for implementing and maintaining complex technical solutions to meet organizational requirements in alignment with ITSM and ITIL standards. Significant degree of client interaction is necessary to keep clients informed and educated on technical solutions and the use of them in the clinical or business setting. Supports on-call responsibilities as needed for clinical and operational functions.