IT Technical Support Analyst

Important information: To be immediately considered, please send an updated version of your resume to [email protected].

Technical Analyst (Junior / Entry Level) – San Jose, CA (100% On-site)

Schedule: Monday to Friday, 8:00 AM – 4:00 PM

Pay: $27/hr

Education: High School diploma required

Experience: 0–2 years (any relevant experience with computers will be considered; some experience preferred). Training will be provided.

We are looking for someone who is willing to learn and wants to be part of a team.

About the role:

The Technical Analyst is responsible for all operational aspects of support functions. Effective interpersonal skills matched to strong technical skills are key to this position. This role serves as an on-site and remote technician, working closely with Executive users, Business Apps, Network, Server, and Information Security groups.

This position reports to the IT Manager, IT Service Americas and is part of the Information Technology team located in San Jose, California. This is an on-site role.

In this role, you will have the opportunity to:

• Provide excellent hands-on support to the employees working from the San Jose office.

• Develop your career with on-the-job training, with learning and certification reimbursement.

Essential requirements:

• Follow established procedures to independently manage the ticketing system queue and provide tier 2 desktop support for internal staff working locally and remotely.

• Maintain onboarding and offboarding following standard operating procedures.

• Configure and maintain computers imaged with Windows 11 and macOS, including advanced troubleshooting of Microsoft applications.

Physical / environment requirements:

• Sitting or standing for long periods may be necessary.

• Some lifting (greater than 25 lbs) may be necessary; IT employees occasionally must lift at least 50 lbs.

Nice to have:

• Active Directory management

• ServiceNow ITSM ticketing

• Executive support

• Knowledge article creation